- Report: #1252553
Complaint Review: Namecheap - Internet
Reported By:
Apex008 -
Philadelphia, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Namecheap
Internet, USA
Web:
http://namecheap.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Namecheap Sergey Chy.Alexandra SIrina C. Namecheap has stolen upwards of 10,000 traffic from me by suspending my account. After having over several domains accounts registered with them for close to 10 years Phila Internet
Namecheap has stolen upwards of 10,000 traffic from me by suspending my account. After having over several domains accounts registered with them for close to 10 years, they
claimed that I did not verified my whosi guard which I had 10 days to do so, since I did not do it within that time frame.
Therefore I was subject to their 2 Factor Authentication.
I had recently changed my cell phone and my old cell phone number
was listed in my Namecheap account. So I could not access it to update it with my new cell phone number, nor could I change it by way of getting a text message from them with my old cell phone. I explained to them they sould have a better system to assist customers to make it as convenient as possible and not
to handle the situation like a suspected criminal.
"They claim that they regret to cause inconveniences to me, but this document is necessary for us to make sure that you are the rightful account owner since client security is our highest priority." Really?
I explained to them that I still can not gain access my account folowing their instruction of "2 Factor Authentication feature"
Namecheap states that once I log into my account I can update via the 2 Factor Authentication feature?
They stated If I am not able to log into your Namecheap account and wish them to remove 2 Factor Authentication feature, please provide them with the following details to verify my account and disable 2 Factor Authentication:
Local address under account:
Email address you signed up with:
Zip code:
Namecheap order ID:
Depending on the payment method used - First 4 and last 4 CC digits / PayPal unique transaction ID and email associated with PayPal (if you paid with PayPal or Google Wallet) / transaction reference ID (if you paid with Bitcoin):
Domain name:
I had ask their team support previously to by pass this stupid BS step so I can get into my account and update my info, but they insisted to annoy me by taking a firm stance
So who is the real thieves here?
Namecheap claims that they are protecting me from who?
The real crooks have already done their dirty work.....
I have yet to receieve any reply from them since I sent over
my Driver License (blocking out my id# like they suggested I do)now I quess they will want my SSN?
