- Report: #1443815
Complaint Review: Napleton Schaumburg Buick GMC - Schaumburg Illinois
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Author Confirmed
Why?
Napleton Schaumburg Buick GMC
100 West Golf Road Schaumburg, 60195 Illinois, United States
Phone:
866-820-6661
Web:
https://www.schaumburgbuickgmc.com/ContactUsForm
Categories:
Business Rating:
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Napleton Schaumburg Buick GMC, Napleton, Napleton Group, Napleton Schaumburg, Napoleon Auto Group. Steve Napleton Automotive Group Sold a defective used car and lied about the condition. Schaumburg Illinois
I’m extremely disappointed with my experience at the Napleton Schaumburg Buick GMC. I highly recommend NOT doing any business with the Napleton Group. They sold me a used 2010 VW Tiguan “as is” for $12,822.43 stating the car was in good shape and their mechanics had gone over the car. The car immediately needed $3,351.28 in repairs!
Summary:
- Car was returned to dealer within 10 days after purchase thereby meeting the 15-day requirement of Illinois State Law.
- Auto mechanic strike 8/1/2017-9/17/2017.
- Dealer had possession of the car for more than two months and ultimately refused to provide repairs except paint chips.
- Customer tried to negotiate with the dealer numerous times to no avail.
- My out of pocket costs to repair the car $3351.28.
Conclusion:
- Napleton Schaumburg Buick knowingly sold a used vehicle with major mechanical defects.
- Napleton Schaumburg Buick intentionally delayed promised repairs in order to circumvent Illinois Consumer Protection Laws.
- By initially returning the car to the dealer in 10 days after purchase, customer is entitled to the protections of the warranty under Illinois State Law.
- I now own a car for $16,000 which Napleton politely offered to buy back for $8,000!
I regret choosing to do business with Napleton Schaumburg Buick GMC and it’s manager, Kyle Weck.
