ConsumerAdvocate
Florida,#2UPDATE Employee
Wed, September 12, 2012
These types of complaints are unfortunate but they do appear online but many times there is no opportunity to reply. The incident involving the incorrect engine being delivered and not picked up is an example of mis-information. This company has operated for many many years, has an "A" rating with the Better Business Bureau, and is the preferred supplier for some of the biggest automotive part retail companies in the country. The complaint in question was denied NOT because the engine was an incorrect size. The main reason an engine is refused for return is when the mechanic installing the part fails or refuses to follow the installation instructions we email to them and mail to them (when applicable). In many situations (like this) where the customer never gives the mechanic the necessary documents to properly install their replacement engine. If an engine is installed with replacing certain components the odds of it failing or having issues increases.
We value every customer and appreciate their business but some feel that if they destroy a part it is our responsibility to give them another when we provided them with a quality part the initial time. If anyone researches Nationwide Parts or any other engine, transmission, or cylinder head supplier they will find the they all have sold a defective part...but so has Microsoft, Apple, and Dell. But Nationwide Parts has over half a million satisfied customers, Nationwide Parts is the preferred supplier of multiple national chains. and Nationwide Parts is one of the few companies that records every order to ensure accuracy and to document what the customer is being informed and what they agree to.
This situation was one where the customer found a cheaper engine and no longer wanted the one they ordered from us. During the order the on the terms and conditions it states that "if an order is cancelled after the part has been shipped freight and restocking fees may apply. This is why people attack us in Rip-off report because the Better Business Bureau was shown the full transparency of the transaction and the dispute is dismissed and they are refused a charge back because the company wasn't at fault. Either way businesses do make mistakes but our longevity, credibility, and over half of a million satisfied customers say a lot for our business model and ethics.