Complaint Review: National Small Business Alliance - Cathedral City California

Dennis,

I called in to cancel the "membership" and never received a refund for any of the withdraws.

I had 3 different withdraws within a week ( $1 , $159.95 , $349.95 ) and never received a refund.

My financial institution attempted to contact your customer service and was also unable to get through.

I hope you can also help me in this matter.

Thanks

Stacey, I tried calling you this morning and a man answered. He stated you were out of town until Friday. I asked him if I could leave a message for you. He said no and to call back Friday. I did try . . .

Stacey, According to our records, a refund was sent on 10/11/04 for $99.95. I did check the bank and the check hasn't cleared. I have put a stop payment on it and will have a new one reissued. I will call you this morning to make sure we have your correct address.

I also posted a complaint on this compnay. I have left messages and no one from NSBA has called me back, so Dennis please use this as confirmation that it is quick a few of use that your company has misrepresented itself too and took money out of our accounts and yet has to refund it back. This is not the only site I visited to file a complaint. Your company needs to be fined or jailed...

Tammy, We have had over 90,000 companies go through the process. We have less than 10 complaints through RipOffReport. Each person has received their refund. I will wager that our satisfaction rate is much much higher than your company could ever hope for. In addition, we use a prerecorded disclosure that explains exactly how the funds come out of the members account. It has been the same message for two years. It CLEARLY states that the $239.40 will be coming out within 20 days and in ALL cases, the buyer HAS to agree for the sale to go through. If you actually take the time out to listen to the recording you will hear first hand but you won't. No one who uses this site ever has. As I have done with the other people complaining, I ask that you call me personally. to date NOT ONE has and I expect the same from you. What I am finding out about this site is that people like to vent and invent and blow things way out of proportion, similar to mob behavior, just to get their 15 minutes of fame. Yet not one of you have had the guts to call me directly. Not one.

To Dennis Mario: The agreement you have recorded with our director is correct. He gave you authorization to debit the business account for 99.95 to receive and review the package. Upon receipt of package, it was discovered that the services you offered would do us absolutely no good here in Anchorage, Alaska, and the package your company represented was false and misleading. You speak of integrity and apologies, yet your representatives were completely rude and obnoxious when we contacted your office. How many times do we have to endure your poor business and phone etiquette just to decline your offer? You have been directed to refund both the 99.95 and the additional debit of the 239.40 which we expected immediately. The opposite is correct, whereas we contacted your office over a month ago and as of yet receive negative responses from you and your organization. This continual rant on this website is the only place we have found that not only finds your company infamously corrupt, but seems to keep your tongue civil as well. After numerous calls to your company, and your continued denial of any wrongdoing, tells me and those of who read this website that you are getting deeper and deeper in this hole you have created. My suggestion is to immediately refund these monies before your civil and legal liabilities increase exponentially. As for your asking for us to "please" call, we have called and overwhelmingly agree that your employees are incapable of taking "no" for an answer. That inability doesn't make much sense when you offer a free 30 day trial and you debit the full annual fee before the 30 day "free" trial is even complete.

Your director is lying. Please call our membership services group and listen for yourself. He ststed HE had decision making ability and authorized the charges. Do you realize that each time I have asked someone to call no one does? Please do call. Once we provie it to you, we expect an apology.