Complaint Review: NationalEx - National Furniture Express - Tampa Florida

Lisa, I'm not the smartest person in the world but, I don't understand what your "Rip Off" was? I've read your original posting and all the responses to it and I'm not sure what the "rip off" was??? Your family hired a company and you say they damaged your furniture and the company including an ex-employee say that's not true. Ok, now other then a dispute in damage what was the "rip off?" What you have is a dispute with a company that perhaps should be put in front of a judge to make a legal ruling on. I can see no "rip off" here. It's been years since this happened. Why have you not handled this through the legal system already if they did damage your belongings? That would have been the second thing I would have done if I were in the shoes you have presented as yours. Also, your posting above about anger... As someone not involved, just a reader I'd say your the angry person. At least you've presented yourself as angry. Life is short let the little things go and focus your attention on the major things in life. Your allowing this situation to fester in you, and now you've started attacking the general public who've posted their thoughts. None of us will really ever know if your telling the truth or if the company is telling the truth. Just let it go Lisa of Derby Kansas.

Lisa, I'm not the smartest person in the world but, I don't understand what your "Rip Off" was? I've read your original posting and all the responses to it and I'm not sure what the "rip off" was??? Your family hired a company and you say they damaged your furniture and the company including an ex-employee say that's not true. Ok, now other then a dispute in damage what was the "rip off?" What you have is a dispute with a company that perhaps should be put in front of a judge to make a legal ruling on. I can see no "rip off" here. It's been years since this happened. Why have you not handled this through the legal system already if they did damage your belongings? That would have been the second thing I would have done if I were in the shoes you have presented as yours. Also, your posting above about anger... As someone not involved, just a reader I'd say your the angry person. At least you've presented yourself as angry. Life is short let the little things go and focus your attention on the major things in life. Your allowing this situation to fester in you, and now you've started attacking the general public who've posted their thoughts. None of us will really ever know if your telling the truth or if the company is telling the truth. Just let it go Lisa of Derby Kansas.

Lisa, I'm not the smartest person in the world but, I don't understand what your "Rip Off" was? I've read your original posting and all the responses to it and I'm not sure what the "rip off" was??? Your family hired a company and you say they damaged your furniture and the company including an ex-employee say that's not true. Ok, now other then a dispute in damage what was the "rip off?" What you have is a dispute with a company that perhaps should be put in front of a judge to make a legal ruling on. I can see no "rip off" here. It's been years since this happened. Why have you not handled this through the legal system already if they did damage your belongings? That would have been the second thing I would have done if I were in the shoes you have presented as yours. Also, your posting above about anger... As someone not involved, just a reader I'd say your the angry person. At least you've presented yourself as angry. Life is short let the little things go and focus your attention on the major things in life. Your allowing this situation to fester in you, and now you've started attacking the general public who've posted their thoughts. None of us will really ever know if your telling the truth or if the company is telling the truth. Just let it go Lisa of Derby Kansas.

Lisa, I'm not the smartest person in the world but, I don't understand what your "Rip Off" was? I've read your original posting and all the responses to it and I'm not sure what the "rip off" was??? Your family hired a company and you say they damaged your furniture and the company including an ex-employee say that's not true. Ok, now other then a dispute in damage what was the "rip off?" What you have is a dispute with a company that perhaps should be put in front of a judge to make a legal ruling on. I can see no "rip off" here. It's been years since this happened. Why have you not handled this through the legal system already if they did damage your belongings? That would have been the second thing I would have done if I were in the shoes you have presented as yours. Also, your posting above about anger... As someone not involved, just a reader I'd say your the angry person. At least you've presented yourself as angry. Life is short let the little things go and focus your attention on the major things in life. Your allowing this situation to fester in you, and now you've started attacking the general public who've posted their thoughts. None of us will really ever know if your telling the truth or if the company is telling the truth. Just let it go Lisa of Derby Kansas.

Yes I wrote a comment about this person's situation and asked a question. I have nothing to hide that is why my name appeared as it is! Christine you are the one that seems to be angry when people write about this company and those affiliated with it, how are you associated with them? My claim was never processed, they didn't dispute it they would never address it. They refused to sign the certified letters that I sent and would hang up on me when I called. I don't think that is considered actually disputing my claim I think that is refusing to accept that I am filing one!!!There are two sides to every story and you seems to comment like you know both and you don't. Since this posting is years old I am surprised you are keeping up with it and I am also interested if the person that filed it received any compensation since there has been plenty of time. Christine if I offended you at some point I apologize but I am not sure why you are so hostile towards me! Clearly I am not going to be happy is correct, not when my once leather couches have irrepairable marks and tears in them and my cherry wood armoire has scratches along the side that only refinishing will correct and so many other things but the people responsible for my furniture when thost things happened absolutely refuse to settle anything even the bare minimum that the contract states! Would you be happy about that?

Dear Lisa of Derby Kansas, You are the lady who filed another story involving Rhonda and this company. So now you post on this report which is years old. Grow up! You are clearly out to get this company and this women. Perhaps, you should consider spending your time accepting that you clearly will never be happy with this company and forgive and move on with your life. You are spreading your anger all over the internet and making yourself look foolish in the process. This site is for people who were "ripped off". You have a claim that is disputed by the company. Ok, Lisa we all hear you and know about it. Now accept it, deal with it and move on. Stop attacking this company and this women because your mad! There are two sides to every story and somewhere in the middle is the truth. I don't think anyone will ever know what really happened. Deal with it and move on!

I was just curious if the moving company(termed used loosely) freely gave you the .60 per pound of your shipment without any argument at all? If they did try and settle with you that way, did they offer it up without any argument? It seems to me they are responsible for your shipment from the time they pick it up to the time they deliver it INSIDE your home, not the driveway. By the response Rhonda gave I would assume she would want to do everything that she had promised to do! I would love to hear all that she has done for you, not what she has written here because anyone can write anything but what has she actually done for you!!!

Mary, This is an EXCELLENT question- all moving companies/shipping companies are required (by our government agencies) to be "self insured" (meaning the company itself covers/pays the claim) for .60 per pound per article. Most companies "sell" additional coverage (which they themselves pay out on. Perhaps $10.00 for every $100.00 of coverage or thereabouts- However, the negative part of this is the company's themselves pay out on the claim(s). This is NOT a good idea in my experience- if a customer places a claim for lets say $2,000.00 the company themselves has to write the check. I have found that this is the BIGGEST problem for consumers (speaking of claims that is). The company has to have the money to pay you- and anyone else who files a claim for damage. NationalEX does not operate this way. We use "outside" companies to provide insurance coverage for customers who would like to purchase it. Therefore, if you have a claim it's not depending on the ownership of NationalEx to have the funds to pay out. A reputable company provides the coverage, investigates into the claim, files the reports and PAYS on the claim. All that said to directly answer your question- NationalEx acknowledges that what the government requires us to provide our customers with is minimal at best. Therefore, for any additional fee we DO offer additional coverage. We have two different companies that we offer. The coverage runs around $170.00 for up to $10,000.00 of FULL REPLACEMENT COVERAGE. However, in my experience most customers decline the additional coverage because of the additional cost. This is a HUGE mistake! Always pay the extra and have FULL REPLACEMENT COVERAGE when you ship/move ANYTHING with ANY COMPANY! It's just the smart hassle free way in the event of any damage. Unfortunately, when moving MANY consumers are ONLY concerned with the COSTS. They want the service as cheap as possible. Then when a situation like Christine had happens they are just out of luck. She had the opportunity to purchase additional coverage but declined. If you live in Florida you are not legally required to carry coverage for physical damage on your car if you own it. What if you accidentally hit someone? Do you call your insurance company a "RIP OFF" because you failed to purchase the coverage? Of course not. The decision was yours-it's not the fault of the insurance company. Consumers are responsible to make decisions about there property everyday. It's up to the consumer to research, investigate and make the decision. If you fail to do that you have no else to blame but yourself. Thank you for your question. If I can be of further assistance please feel free to call me or write. 813-249-5400 Respectfully,

If your basic coverage is so lacking, why don't you just charge more and insure the property for what it's worth? What good is basic coverage if it's worthless?

Dear readers, My name is Rhonda the women mentioned numerous times in the above mentioned "rip Off" report. I want everyone who reads this to know that National Express is not the type of company spoken of in this reporting. Our company is twelve years old and has build a solid relationship with hundreds of customers that we provide service for every week. National Express has three locations, owns over 10 company trucks and provides shipping services to 48 states. We carefully screen, train and employ over 20 drivers and helpers. The story mentioned above is of gross embarrassment to all of us at National Express. Personally in the seven years I've been employed at this company I've never heard of or seen anything like it. Our driver did in fact arrive at the above mentioned customers home and step out of the truck leaving it running to greet the customer as she arrived at the location. (I'm NOT making excuses: This is something I've done myself before- just stepping out of the car within a few feet of the car to run in somewhere.) The driver was in sight of the truck. Unfortunately, the area (as described by the investigating officer to myself) has a bad drug problem. Two men were "watching" the area just waiting for the right opportunity to do wrong. Unfortunately, our truck and our driver provided that opportunity. While the driver was with the customer (within 100 feet of the truck) a men jumped in and took off with the whole truck! We were all saddened here at National Express by this horrible event! I worked VERY hard personally with the Oregon Police Department, Local Oregon TV Stations, the two Police investigators. National Express privately hired it's own Private Investigator to look into the matter. As well as National Express offered a large reward ($1,000.00) for any information leading to the return of the truck and contents. Sadly, only a few of the personal belongings of the customer were found (guess where? some with other residences in the SAME apartment complex)! The customer is reporting that National Express is refusing all responsibility for the matter, refuses to respond to her attorney or make any restitution for the situation. THIS IS TOTALLY UNTRUE! I've never done any of the things that I'm accused of in her reporting. I've responded and handled to date ALL of National Express's responsibilities in reference to this matter. Unfortunately, this customer did not elect to purchase "replacement valuation coverage" on her shipment. So her coverage is limited. Her attorney states he filed suit in Oregon for $30,000.00. This is GROSSLY outside the amount of coverage that this customer elected when she entered into her contract. She sent me a letter offering to settle the claim for what I feel is a reasonable amount of money and hopefully she and I will be able to finalize her settlement by the months end. National Express is not of the opinion that "the public needs us". We KNOW that we do not have a monopoly on the shipping industry. We strive VERY hard to offer a fair and comparative pricing and provide a higher level of service then our competition. I know this customer must have been grossly upset when she originally wrote this however, the information is not entirely correct. Hopefully, what you and everyone who reads this learns about moving is the IMPORTANCE of purchasing "FULL REPLACEMENT VALUATION COVERAGE" when shipping ANYTHING! Moving & shipping companies are required to provide every customer with .60 per lb per article coverage. This is basically NOTHING. Pay the extra money and cover your belongings properly. Think of it like this...would you insure your car for $10,000.00 if it's worth $60,000.00? Hopefully, you said no. The same principle applies to moving. Insure your belongings like your going to replace them whatever company or method of shipping you chose. In closing I'd just to say that what happened to this customer is unfortunate and National Express DOES care and has and is continuing to handle this properly and fairly. Thank you for your open mindedness and ablility to believe there are two sides to every story. Respectfully, Rhonda National Express Tampa, FL