Complaint Review: Nationwide auto Insurance - Columbus Ohio

First off I would like to thank the person from Fla. that offered information that was of help. GAP insurance contacted me last week to let me know they will have a decision on my claim next week and contact the lender. By the sound of this person they plan on the check going to Hyundai Finance who has already collected $15,506512, plus $5324.76 from me. After speaking with the GAP insurance agent I contacted Hyundai Auto sales and my call was returned by a very nice gentalman named Steve. To make a long storey short, I went to Hyundia and drove a 2016 Volcher home.

I love the car but know it's only a matter of time before I get screwed on this deal. I put nothing down on this vehicle and also have GAP included on my policy. The payments are high but I recieved a call from the finance advisor last week giving me what he calls good news, Hyundai lowered my payments by $30.00, big deal. What strikes me funny is I recieved this call the same day GAP went into discussion about the settlement on the Elantra. Coinencident, I don't think so. I will keep you posted of the final outcome this week.

Yes I owed on this car but had secondary insurance I paid to have through Hyundai called GAP.  The policy states that they will pay off the totalled car plus give me a car that was the same make and model and price, So far this has not happened but I was contacted by GAP two weeks ago.

  re: Nationwide Insurance for America Dear Board Members, CEOS, and Higher Authorities. On 12/7/2016, I contacted you about issues with Nationwide Insurance for America. In my former letter I explained how Nationwide agent Mollie Holcomb was so persistent that I sign over my totaled 2016 Elantra to them so my claim could be settled. At this time I informed Ms Holcomb that the car needed to be checked because no airbags deployed until after I landed on all four tires. At that time I smelled a strong chemical and a small white bag deployed from the steering wheel area, the other 5 airbags did not deploy. I also informed her of the problem with my car stopping then surging full speed ahead. I informed her I had the work order where I took the Elantra to be checked because this was the second car I bought from Hyundai that had this problem. Ms. Holcomb assured me that they would have their investigators check everything on the Elantra and let me know. The first car was a 2014 Accent bought two weeks before the Elantra. When I called Hyundai I spoke to the manager Johnny, he said, bring it back immediately. I took the Accent back and Johnny said, we are going to give you a 2016 for the price of a 2014, I agreed. This is when I picked the 2016 Elantra to buy. I had the car only a few weeks when it started stopping (did not need re starting by me), then accelerating full speed. I have three witnesses to these issues.

I called Hyundai and ask for Johnny and they informed me he was no longer there. I explained to who ever I was speaking with about my problem with the Elantra. He said bring it in and they would go over it. I have the work sheet. They could not get the Elantra to do what I was claiming so they reset a few things and I drove home. The Hyundai person only drove it 13 miles. This problem continued throughout the year I drove it. On 5/11/2016 I was informed by Express Lube, (who was changing the oil), that I would have to take it to Hyundai to have the tires filled because they don't take air they took nitrogen. A couple months later a dash light came on saying something like tires low. I immediately took it to Hyundai where I bought it. As I was sitting in my car in the auto repair line, the mechanic that checked out the surging walked up to my window and said: Hi Linda (I'm not sure why he remembered my name), then says: are you still having the same problem with this car as you did when you brought it in last time. I said: you mean the stopping and then surging? He answered yes. I said: as a matter of fact, yes I still have the problem, it has never stopped, but you guys don't seem to think it's a problem. He then goes on about the tires needing something other than air. I sat over an hour waiting for the tire to be serviced. It was just a few weeks later I was in a multiple impact accident.

On 12/18/2016 I called Mandic Autos who is the towing company that towed the Elantra from the scene of my accident. (714) 536-6585), I spoke to Joe. He asked what kind of car did I have that was towed? I gave him the dates and information he needed. He informs me that yes they towed it on 10/15/16, but no longer had it because the insurance company had a towing service pick it up on 10/20/2016. (Beltrans Towing). My first conversation with nationwide was in November 2016. I never signed the release of ownership until 12/02/2016. From 10/15/2016 until the evening of 10/18/2016 I was hospitalized at UCI Trauma center. I did not speak with or sign any forms until early Dec. It is my belief that Nationwide had to be persistent in me signing over the Elantra to them because they already had it picked up. Mollie Holcomb intentionally lied to me when she said that their investigators would check out my complaints and get back to me. She had to know the car was already in their possession since right after the accident but they couldn't do anything until I signed it over to them. Nationwide Agents lied to me from day one and led me to believe they were trying to get me to sign the DMV papers before any liens were put on the Elantra. I would like this letter to be considered a legal document that I will swear under oath is true to the best of my knowledge. Thanking You In Advance Linda, Huntington Beach Ca.

When there is an outstanding loan on the vehicle you have insured, the lender puts a lien o the vehicle for the loan amount. If your vehicle is totaled, the insurance company determines the damages and if the damages exceed the value, they will send a check to the lienholder and the balance, if any, to you. The issue many people run into is that the value is less than the outstanding lien.  That would be a problem for you as the lender will look to you to get the deficiency paid.  Get someone from your family that is familiar with insurance claims to help you. You may even need a public adjuster to help you as it is common for the insurance co to pay as little as possible. If you don't have someone to help, see if you can find a competent attorney to help you navigate this process.