- Report: #640109
Complaint Review: Natural Health Network - Brea California
Reported By:
carolg -
Fort Worth, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Natural Health Network
2500 E Imperial Hwy, Suite 201-273 Brea, 92821800-2 California, United States of America
Phone:
800-218-6106,800-249-0574
Web:
www.naturalhealthnetwork.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Natural Health Network DECEPTIVE TRADE PRACTICES, FAKE FREE BOTTLE, SCAM!!!!!!! Brea, California
I bought from an infomercial that had run for months. Try it for free, just pay $9.95 S/H. However, they send you two bottles instead of one.
I asked when ordering what the price per bottle would be. I was told $19.95 a bottle.
I was billed today $59.98, $29.99 a bottle. I got a very rude awakening to the scam when I called the credit card company. I was told this charge was from a convenience store or vending company.
Then I called the number on the original invoice (888-237-7172), this is not customer service with a smile. This is seriously nasty rudeness. There was no suggestion of being helpful. I was told the only way the price would be $19.95 was to order six bottles at a time. Although I was told future shipments would not be sent or charged. In reading the previous reports this is probably not the case.
I was told the company would listen to the original phone call and call me back within 30-60 days. Does this seem like service? I asked for a supervisor and was put on hold for 20 minutes and then disconnected.
Called the number on the bottle 800-492-1849 and got a bigger shock. It got worse. This company does not anticipate repeat customers, why else would their employess be so nasty on the phone?
Then I called 800-252-3314 spoke with Stephanie. That was a joke! There is no such thing as customer service with this company.
Then off their website I got a number which should have been company headquarters and instead was another call center. Got Jen, employee number 4855, who was nasty beyond belief. Told me if I called the company again today that she would call the police and charge me with harrassment. No offer of any customer service.
When did you ever get that kind of response from a company? I disabused her of the idea when I informed her I would have had to call the same number three times. What would officers of the company think of customer service threatening a customer? Where did she get the idea that it was okay to speak to a customer with such disrespect?
The answer is clear. It's a great scam. Every person who orders is worth a minimum of $60 up to about $150. The policy is they do not refund money. The company hides behind call centers. There are no repeat customers expected, therefore, they can be really nasty.
Please notify the station you saw the Infomercial on, notify the police, and the State Attorney's office. If we start complaining to the authorities, this company can be held accountable.
I called the Brea police department. I left a message for the financial crimes officer, Detective Tony Barbosa, 714-990-7614.
