Complaint Review: NBIE Now National Business Datatech - Montreal Quebec Quebec

My Name is John Harding. I am the Manager of the Collections Department of N.B. Datatech Inc. I was referred to this website by a client who's file is in collections for an overdue payment. This client told me over the phone that he was not going to pay the overdue invoice because we had multiple complaints forwarded to the Better Business Bureau and ripoffreport.com. I assured this client that he was mistaken and that over the years we have had only a few complaints to the better business bureau and most of them have been resolved. As well i told the client that i had heard of ripoffreport.com. He told me to take a look so i did. When i searched for "N.B.Datatech", no search results came up. I tryed typing in our Company name in different ways hoping that something would pop up. Eventually a report did pop up but it said that we were a company called NBIE. Now i don't understand Why this person (Rebecca) would think we are NBIE. It seems that NBIE has several complaints on your website. I checked on the BBB website and it seems that they have had several complaints reported there as well. However if this person had done their research by simply going on our website or calling in and asking our customer service department some questions about our company she would of understood that her suspicions are wrong. We have no affiliation with any other database company. It is very possible that we had contacted Rebecca for sales reasons hoping that she would want to list her company in our database. It is also very possible that Rebecca might of had an existing account with NBIE in the past and automatically assumed that we were NBIE when someone from our sales department had contacted her. What i would like to know is if Rebecca even recieved an invoice from us because I tryed searching for her in our Client Database and found no results. (This can also be because she has attached very limited contact information with her complaint on this site.) Also i checked with our customer service department and asked all of our reps if they had spoken with this individual in regards to this complaint and they all confirmed that no one there had spoken with a Rebecca in regards to a complaint. For these reasons I am very confused as to why and how someone can make a complaint of this nature about our Company without having some sort of proof to back it up. If Rebecca had taken the time to contact us or go on our website she would see that all of our information is posted up and is inconsistent with her complaint. As well we would like to assure everyone reading this that no client is invoiced unless they go through an order verification process with our Quality Control department. This call is always recorded for quality control and order verification reasons and it is clearly mentioned to the client at the very beginning of the conversation. In This process the client is told what he/she will be recieving, they are told about the cost of the purchase, they are asked if they need to apply a company purchase order number on the invoice for payment and they are also asked how they will be paying for the services, whether its company check or company creit card. Once this is all confirmed the client is then asked whether he/she has any other questions before the order is processed. If a client is unsure or needs more information, the order is not processsed. The file may be transferred back to the sales rep at this point so he/she may contact the client to further assist him/her with any questions they might have before recieving anything from us. If he/she goes through the order verification process and seems to be knowledgable and comfortable with the purchase, only then is the client invoiced. We do not send out invoices with out having a record of this verification process. If Rebecca recieved an invoice from us, I can assure you that we have an audio file recording with her verifing a purchase. I would like to resolve this complaint because obviosly there is a misunderstanding. We are not NBIE or have any connections to them. I would like to talk to Rebecca personally so that we can come to a mutual understanding and resolve this issue. I would also like our company name cleared as we have no connections with any other database company. MY SUGGESTION: If you are contacted by a sales rep in regards to purchasing a product or service, regardless of what it may be, I would suggest to look into the matter before confirming shipping or verifing the order with a Quality Control or Order Verification Department. If you have any questions or feel unsure with the sales rep, ask to speak to a manager. If you need time to go through your files to make sure the company that is calling you is an existing vendor, tell the sales rep or manager or the Quality Control rep. that you need to look into it before the verification process. This will ensure that no problems will arise at a later date. Most problems occur because the client is often unaware and did not take the time to collect the needed information before verifing an order. As well, all unauthorized employees with no purchasing power should be told by their superviser that they are not allowed to accept or purchase any products or confirm the shipping of any porducts without the authorization of their superviser. If companies and individuals took these few precautionary steps, a lot of problems would be eliminated from the start. As a Company that wishes to sell its services and products we take the steps to insure ourselves with the audio recording of our clients verifing an order. We ask all neccesary questions and inform our clients about the terms of agreement and all costs involved. We do not invoice or send any products to individuals or companies that do not pass through our order verification process. It is very important for individuals and clients to bring up any questions they might have before going through this order verification process or bring it up during the process as our Quality Control Reps have access to the files and are very eager to help out with any questions an individual may have. The department's sole purpose is to filter out "sloppy" sales (which occur in any business) and to fully inform the client of the terms and conditions of the purchase. Once again i would like tis issue resolved as soon as possible, because it seems to me as if this is all a big misunderstanding. N.B.DATATECH has no connections with NBIE or any other database company and i would like to see our Name cleared. JOHN HARDING N.B.DATATECH