- Report: #409954
Complaint Review: Net Detective Provided By HD Publishing Group Deland Florida - Deland Florida
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Net Detective Provided By HD Publishing Group Deland Florida
1392 S. Woodland Blvd Deland, 32720 Florida, U.S.A.
Phone:
386-736-3881
Web:
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Net Detective - HD Publishing Group Bureaucratic Refund Process designed to force people to not apply Deland Florida
I purchased Net Detective to attempt to discover information which I did not have about certain individuals. Net Detective has a 90 day satisfaction guarantee.
I tried it for a few minutes, and while I found it easy to use, I learned nothing I did not already have and since I do not plan to use this program for other situations, I decided to request a refund. I d id this the next day.
Although this is a web-only application, I am required to print out and snail-mail a Request for Refund Form to HD publishing AND to sign an agreement that I will not continue to use their application, before I can get a refund.
The cost of the program was only $14.95, and I'm sure that this red tape that is required for getting a refund would discourage many people from doing it.
This may be a profitable practice for HD Publishing, but it is a shoddy way of doing business. If you're going to offer a 100% Satisfaction Guarantee, it should be no more difficult to get the guarantee processed than to make the purchase in the first place.
I'm not doubting that I will get a refund, but I will certainly not ever try out anything this group provides in the future unless I was thoroughly convined before that it was what I wanted.
Jack
Villarrica, Chile
Chile
I tried it for a few minutes, and while I found it easy to use, I learned nothing I did not already have and since I do not plan to use this program for other situations, I decided to request a refund. I d id this the next day.
Although this is a web-only application, I am required to print out and snail-mail a Request for Refund Form to HD publishing AND to sign an agreement that I will not continue to use their application, before I can get a refund.
The cost of the program was only $14.95, and I'm sure that this red tape that is required for getting a refund would discourage many people from doing it.
This may be a profitable practice for HD Publishing, but it is a shoddy way of doing business. If you're going to offer a 100% Satisfaction Guarantee, it should be no more difficult to get the guarantee processed than to make the purchase in the first place.
I'm not doubting that I will get a refund, but I will certainly not ever try out anything this group provides in the future unless I was thoroughly convined before that it was what I wanted.
Jack
Villarrica, Chile
Chile
