Tom
Grand Rapids,#2Author of original report
Mon, October 08, 2007
I got back a response from Net Detective, which was EXACTLY the same as response Number 2. They did not address my complaint, just stating that they have a 100 percent guarantee, which I don't much care about, I wanted an answer to my complaint! As I was busy I didn't get it sent back in time so now the file is closed in favor of Net Detective, just as many are resolved I'm sure. Anyway I have tried to log back on to my account which I paid for and it says "e-mail not found!" I'm going to file another complaint. I should at least be able to use the worthless service if I should so choose.
Tom
Grand Rapids,#3Author of original report
Mon, March 19, 2007
I have complained to the BBB in Central florida, and I get a letter back stating that I agreed to the terms of service and that I should send in the refund form. I write back stating that it is not the refund I'm concerned about, it's the false advertising and deceptive practices. I get another response back exactly the same as the first. This week I'll send the letter in again. How is the promise of a refund somehow wash away all responsibility for a truthful site? I have a feeling these people know what they are doing and they are just skirting the law to remain legal. If they were honest legitimate business they would change their practices, instead they are so profitable they will put up with the complaints knowing there are plenty of suckers out there like I was.