NetTALK Support
miami,#2UPDATE Employee
Tue, February 19, 2013
Hello Linda,
We want to apologize for any inconvenience that our support team or service has
had on you. You mentioned that you submitted around 3 trouble tickets and we
apologize they weren't answered in a timely manner and to your satisfaction.
I'm here to assist you with your needs and you can contact me directly at
connect [at] netTALK.com and will provide you personalized assistance if you
allow us the chance to do so.
Regarding the time frame provided on the service, the netTALK DUO II comes with 3 months
of Service. Our other devices (DUO and DUO WiFi) come with a 12 month service
plan. Please note than none of our products come with a 3 month trial period,
but all 3 devices come with a 30 day trial / money back guarantee. You
can obtain more information on the length of service time for each product by
visiting http://www.nettalk.com/buy.
We want provide you with the support and help you need with your service. As a
courtesy and a show of good faith to earn back your business, we are offering
you with extended service of 3 months so you can give the device another run.
If you are still in need of phone service, even though you state that you
purchased a magicJack, you can send connect [at] netTALK.com an email and we
will provide personalized assistance right away without hesitation.