- Report: #1241204
Complaint Review: Net10 Wireless - Internet
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Author Not Confirmed
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Net10 Wireless
Internet, USA
Web:
www.net10.com
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Net10 Wireless Downgrade Ripoff Internet
Because I wasn't using my "Unlimited" $50.00 Monthy Plan and wanted to go back to my basic 20.00 basic plan on a phone I had used with Net10 in the past.
When I called customer service and explained to the repersentitive what I wanted to do. He said that they could transfer back to my basic phone but would have to pay for the unlimited plan at $35.00 and that was the least expensive plan.
I explained that I wasn't interested in an unlimitted plan and wanted to down-grade back to my old basic "no firls" phone. He then told me that there were no other plans less than $35.00 in existance.
I told him that, that wasn't true and have recently seen plans for $20.00 and $25.00, and that my roommate had just purchased the $20.00 just a few days ago. He seemed to struggle for what to say "but the unlimited....." I stopped him before he could finish because I felt he either had no idea of the products he was selling or was attempting a bait and switch thing, and I asked to speak with a supervisor. He said that he was the supervisor; so I asked to speak to someone else. He told me he would transfer me to a Manager.
I was then put on hold for almost 40 minutes before I was transfered to a Manager where I explained my experience with the so-called supervisor. He didn't seem to care. So I told him that I would no-longer be a customer of Net10 or any of it subsideries. He didn't seem to care about that either.
Everthing went well when I was upgrading and paying more, but when I tried to down-grade.... Nothing but problems, and the worst customer serivce I had ever experienced.
1 Updates & Rebuttals
TF01
Florida,USA
Net10 Wireless Downgrade
#2UPDATE Employee
Sun, July 12, 2015
Hi Katherine,
I work with NET10 Wireless. I read your post on this blog and we are sorry for the inconvenience. Let us help you. For further assistance, please send us an email to [email protected] or you can chat with us live @ bit.ly/1b9xrmg. Thank you.
Julie
NET10 Wireless
