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net10 WIRELESS TRACFONE WRONG PRODUCTS BUT NO REFUND AND BUSY CUSTOMER SERVICE LINE Internet
This company used to market its anti-ripoff image in the media. Because of Net10's customer-centered message, in February 2011, My family began to use a net10 phone and purchase its monthly plans.
For the past six months, every time we made purchase through its sales line for adding minutes to the net10 phone, I needed to find another phone to call Net10 customer service again and wait long time for a response to this problem: the number we used was transferred from another company; the net10 phone or its computer system could not process adding minutes to the phone directly, we had to get another code from customer service to add minutes manually. I wish I knew this kind of technical issue before transferring my number to Net10.
After dealing with its customer service for several months, I found that I was the one that ripoff my own time and trust with such kind of business practice just because I believed a fantasy that the net10 customer service people made: we are improving the technical problems.
Net10 has no guarantee to give you hassle free services and solved its own technical problems in six months. Moreover, a outrageous event happened last week, a new phone number for my net10 phone was given without my request . After standing on the line for more than one and a half hour, listening to the music and hearing "my supervisor is fixing the problem" more than twenty times ,no result was provided. I was told that the wrong number was given to me for temporary use.
I still hold up to the fantasy that net10 technical support will find the ghost in its computer system who mistakenly changed the service I wanted and imagined that they must work on this issue. After waiting for several days, a customer service lady told me the truth: My number was no longer in Net10 system. She transferred my call to refund department but the man was not willing to understand that I did not get the right service and refused to precess refund to me. I called again and begged the technical department lady explain this issue to its refund department.
I am not sure if the refund will be done successfully. The most loss is spending time getting in touch with busy customer service line and change of phone number.