On Jan. 5, 2015, I purchased 200 minutes from the Net10 website. A week later, I got an "Unregistered SIM" message on my phone and it stopped working. I called them and also contacted them through Facebook. They told me that they were sending me a new SIM card, which they did, but it was for the wrong provider. My phone had service through T-Mobile and they sent me an AT&T SIM card. I called and they said no problem, they would just port my number to AT&T, so they said they had, and it would take 2 hours (this "2-hour" scam is evidently used very often). It didnt' work.
I had a hard time calling them, because I had no phone and had to wait to borrow someone's phone to call them. I finally called them on Feb. 4, and told them about the problem. They once again said it was fixed and to turn off my phone and turn it back on in 2 hours. I asked what they were going to do about the month of minutes I paid for and couldn't use, and they said no problem, they would give me 200 free minutes. The phone still didn't work, although the 200 minutes showed up.
Again, I called and was told that a new T-Mobile SIM had already been mailed to me and I would receive it within 5 business days. It never came.
On February 17, 2015, I called back. At this point, I was sick to death of them and just wanted my money refunded and to terminate my account. They switched me several times to people I could not understand, so I asked to be connected with someone in corporate who spoke English as their native language. I got someone on the phone who asked when I purchased the minutes. I looked up my bank info online and found that they had CHARGED ME for the supposedly "free" minutes on Feb. 4, so I demanded to be refunded that as well. The person said she could not find the charges on my account, and had to talk to her supervisor, who was at lunch -- at 3:30 in the afternoon? I think not. I told her I could send her a copy of the charges on my account page, but she wouldn't let me.
At this point, I exploded at her and she hung up on me. I went straight to the BBB and filed a complaint. I will never have another Net10 phone. They are liars and thieves. I'd rather pay more for a contract phone and have decent service.
TF01
Florida,#2UPDATE Employee
Tue, February 24, 2015
Hi Angelpie,
Thank you for the response.
Angelpie
sarasota,#3Author of original report
Sun, February 22, 2015
If you want to talk to me, you can email me through the email you have on file through my account for 3 five 2 eight seven 0 two nine 2 0. I've already called and emailed enough. At this point, unless you do what I asked in the BBB report, I will not be satisfied. You are a dishonest company, and putting bandaids on problems by pretending you care isn't going to help anything.
I'm an honest person with a registered account. I have tried and tried to work with you, but I have a phone that doesn't ring half the time, doesn't record voice mails, and the 3G nor the bluetooth work on it. Because you stole my money, I can't pay my bills this month. I'm done being reasonable and trying to work things out. Read the BBB report and act accordingly. You have all my information, name, address, email. The ball is now in your court.
TF01
Florida,#4UPDATE Employee
Sun, February 22, 2015
Hi Angelpie,