- Report: #1209407
Complaint Review: NETGEAR TECH SUPPORT - Nationwide
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Author Not Confirmed
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NETGEAR TECH SUPPORT
Nationwide, USA
Phone:
888-918-2345
Web:
mywifiext.net
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NETGEAR TECH SUPPORT INDIAN TECH SUPPORT SCAM NETGEAR SHOULD BE ACCOUNTABLE Nationwide
I bought a wifi extneder (netgear model N300) from bestbuy. Followed the instructions which ended up with having to go to a website (acquired from the printed instructions) which doesn't exist, but, voila! a number to call (first flag - website doesn't exist). Called the number and of course I get a tech "support" person obviously in some loud sweatshop in India.
This person, whom I can barely understand, suddenly needs to access my computer remotely to figure out why the wifi extender won't be recognized on my network. Downloading the remote software I begin watching what he's doing on my screen. I notice he's getting into stuff that doesn't have anything to do with figuring out my network configuration. Suddenly, (the next flag) he asks me how many devices I have connected and starts "showing" me that I have 30 devices connected to MY network and says I have a network security breach. Then he goes to my task manager/processes, saying there are many trojans stealing my information.
Not being a noob on the computer, I notice he's actually showing me a system file (which, of course, can't be deleted) as he tries to "delete" it "proving" that it's a trojan that can only be deleted "professionally." Then (and I'm not sure how he pulled this off) he shows me the performance graph where my cpu usage is taching between 75 - 100% saying that is all the viruses using my computer's cpu and memory stating my computer will be crashing soon. Funny, after i deleted the remote tool my cpu usage went back to a normal 30%!
Then came the hook - for $250, I can get him and another "tech" to "clean-up" my computer and also install a lifetime network firewall AND that my extneder could NOT be set up without these other services being done first. I told him he was full of BS - funny how all my other devices are connected on my network but, according to this character, cannot connect the extender because of all the "debilitating" traffic. I just hung-up, deleted the remote session and found a different solution.
NETGEAR really needs to take responsibilty for this obvious scam being perpetrated right out of THEIR own products!!
