- Report: #1183322
Complaint Review: NetGear - Internet
-
Author Not Confirmed
Why?
NetGear
Internet, USA
Phone:
(408)907-8000
Web:
www.netgear.com
Categories:
Business Rating:
(0)
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NetGear, Vijay ID # 1195 and Supervisor Anthony Need a bit of help with NetGear Router, my experience says - expect extortion! San Jose california
In my experience, NetGear a time-wasting, unprofessional firm that has ripped me off. Check the ripoff report for many other similar reports on this racket.
Their router works at my home at about 1 kb per second speed right now and I'm at full capability with my cable provider, upgraded recently by my choice to 30 Gig and approx 10 mbps speed. I'd rather sit through a time share presentation than ask for NetGear's assist re the slow speed!! But I tried.
I might have had a clue about the experience I was about to have if I'd known their Chief Technology Officer is named Capone. Really. I will place a call to the office of the California Attorney General. I will send a demand letter to their san Jose HQ. Let's see if the AG take an interest in this large firm's practices. How do I beleive they ripped me off? Short summary:
I purchased a new router Model WNR 2000v4 from an authorized reseller and kept my receipt. (These are two reasonable requirements under their warranty). One problem: After isolating the variables as they say, their router simnply doesn't work well at all. I dare you to call for help. A warranty that lasts as long as the current temperature. Sit through their foreign tech support person's screening as much info as my doctor, and exactly as many spoof, the Indian heavy accent, fast talking, baffle us with BS type, invest a half hour or more of diagnostic steps and wait for it...here it comes...Now, its not the hardware, its a "configuration issue." Huh? In order to help you, we'll need you to accept a 1 or 2 year service contract for $129 or $199 respectively. They spring the $$ trap.
Michael Falcon is Sr VP of Operations and Support. Support? Might that better be called Operations and Extortion! Patrick C.S. Lo is founder and CEO since 2002. CEO: Chief Extortion Orafice? The only path their reps will lead us down is the one with "Paid Support Options." Any other choice? Yes, free email from h***. You'll die of old age before it helps you.
Run, dont walk away from this company and their routers. I'll bet they actually work alot of the time. But run because they are too chicken-S*** to back what they sell.
