- Report: #671125
Complaint Review: Netspend - Internet Internet
Reported By:
Tim -
Cleveland, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Netspend
Internet, Internet, United States of America
Phone:
Web:
www.netspend.com
Categories:
Business Rating:
(0)
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Netspend Netspend Corporation Refuses to help me get my money back for a pair of transactions. No Help. No Updates Internet
Aaron's Sales and Lease in Parma, Ohio made 2 transactions against my account with Netspend; a debit card company. I reported the transactions as unauthorized and as not as advertised with them.
They first told me it would take 3 to 5 business days to get my money back. Now they are saying 20 business days.
At one point Aaron's had me convinced I was wrong; so confusing was the rhetoric on their part. After going over the terms of the leases I found that I was INDEED correct and these were unauthorized or not as advertised charges.
I have tried and tried to make Netspend understand that Aarons did not have permission to debit my card for over 300.00 on one chage and 160 on another charge. I demanded a signed slip with MY signature on it and it has not been forthcoming at all.
Instead of getting my money back and the charges being sent back to Aaron's; I am the one being treated with hostility and suspicion.
2 Updates & Rebuttals
Tim
Cleveland,Ohio,
United States of America
Does not "have your back" as they claim
#2Author of original report
Sat, December 18, 2010
In fact, they knife you IN the back instead of helping get your money back. A supervisor hung up on me 3 times today simply because I asked for her supervisor. And I did ask in a nice tone of voice too.
I was told by one of the supervisors that they work for Visa and the company has more rights to the money than I do because they are a corporation. What logic that makes is beyond me. I was then told I had a 50/50 chance of getting my money back.
DO NOT use Netspend. You are better off using a s****.>
Tim
Cleveland,Ohio,
United States of America
Jump through hoops
#3Author of original report
Wed, December 15, 2010
Now this crazy debit card company wants me to fax them all kinds of proofs that I am telling the truth. I have asked them to have Aaron's Sales provide a signed sales draft from me to prove I authorized the transactions.
No sales drafts were ever shown to me.
I WARN YOU ALL. DO NOT DO BUSINESS WITH NETSPEND.
THEY DO NOT HONOR THE ZERO LIABILITY POLICY OF VISA.
THEY ARE NASTY WHEN DEALING WITH THEM VIA EMAIL.
THEY WILL NOT HELP YOU GET YOUR MONEY BACK.
THEY ARE CROOKS.
