Joe
Tucson,#2Consumer Suggestion
Sun, October 30, 2005
Honestly, I would try again. I feel it is fair to haev them (a CSR) to review the account and determine the amount of usage FIRST. If they say that you indeed did not use the service, then go into it from their. If you didnt use the service, you feel it is FAIR for them to offer you a refund for it. First tip - these are just customer service reps in a call center that hear the same request. Just be calm, nice, and understanding about it. If credit/refund wasn't issued, then I would calmly request to discuss it with a supervisor. They will try to "de-escalate" at that point, still remain calm and consistent, and that you aren't going to talk to the supervisor about them personally, just about your account. When the supervisor goes on, then request credit again, calmly explain the situtation. Remain focused, and clear - and be sure to listen to their options. You should get either the full amount, or something negotiable to it.