- Report: #1475800
Complaint Review: Newdoggy.com - Budapest
Reported By:
Stanislav -
Greenville, SC, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Newdoggy.com
Budapest, Hungary
Phone:
+36 (30) 510 9228
Web:
www.newdoggy.com
Categories:
Business Rating:
(0)
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Newdoggy.com Newdoggy Sold Sick Animal Refused to Honor Health Guarantee Budapest
The company on their website newdoggy.com claims to have healthy dogs from respectable breeders in Europe with a 10 year health guarantee that cover birth and genetic defects. Due to this and our bad experience previously we opted for this company because of their strong guarantee of healthy dogs.
3 weeks after receiving our dog, we discovered the dog had a birth defect that was a hole between his stomach area and his heart area and his organs slid into his heart sac and the dog nearly died this condition is called PPHD. The dog also has hip and back problems on top of that. We contacted our broker regarding this issue and they said this is not covered by their health guarantee because this is a birth defect not genetic. But their own website clearly states congenital and genetic, maybe they don't understand the definition of the word congenital.
We asked for our money back and they said to send them the dog back for a refund and that the dog would most likely be killed by the breeder. What kind of cruel and cold respond is that, send us the dog back and then we'll refund you the money!! Of course we didn't even trust them to begin with, they would probably take the dog back and disappear being from Europe we had no recourse.
We ended up spending 7-8 thousand on surgery and vet visits and asked for our money back to help cover the costs of the medical bills. They again stated they want the dog returned for a refund. On top of that paypal who we used to pay the deposit calls animals, "items" and told us we have to return the item so they would refund us the money.
Any loving dog owner knows you don't trade in your dog like a pair of sneakers and get a new one. So terrible this website lies about having a health guarantee and then trying to say it is not covered due to a reason their website clearly states is covered.
Here is the exact text from their website:
What does our Health Guarantee cover?
- Congenital and/or genetic defects: our Health Guarantee covers your New Doggy against death caused by congenital and/or genetic defects for a period of 10 years from your New Doggy’s date of birth.
- Life altering congenital and/or genetic diseases: these diseases may not manifest for months or years but they can develop into a disability later on. These are: spine problems, liver problems, heart failure, kidney failure and generalized mange.
Also our vet told us a lot of breeders in Europe will pump dogs full of steroids before sending them to mask any problems they have upon arrival. Very untrustworthy transaction.
3 Updates & Rebuttals
Geza
Budapest,Hungary
We love dogs at NewDoggy.com
#2REBUTTAL Owner of company
Thu, May 02, 2019
Customer's claim (which didn't show the unique identification chip number of the dog) that we stated the would kill the returned dog is simply not true, We never stated anything like this and wouldn't do it either.
Our guarantee covers congenital defects but it means we provide replacement dog. By proposing full refund we have offered much more than what the guarantee covers. Details of Health Guarantee:
https://www.newdoggy.com/guarantee/
We also offered checking the dog here in Europe, performe surgery if needed and send him back to customer. But customer was not interested and was only pushing for refund and keeping the dog which made us sceptical about the claim.
Stanislav
Greenville,South Carolina,
United States
Untrue Response
#3Author of original report
Wed, May 01, 2019
We provided more than adequate documentation including a 7 page medical report and multiple x-rays. The dog slipped and fell off an 18-inch doggy staircase which we thought caused spine issues, but the dog had no spine issues it was the birth defect that caused him to not be able to walk. Newdoggy.com claimed their policy doesn't cover birth defects which is an outright lie as it states it does on their website.
Also, we were told the dog would be killed if returned to the breeder, and unfortunately paypal looks at animals as items instead of living things which is disgusting in itself therefore we couldnt get a refund through them. And of course we're not going to return the dog that is going to be killed. Even though we spent more than $10,000 on medical bills, we just wanted our money back to cover a small portion of the costs. Very disappointing to continue lying about us not providing documentation.
Geza
Budapest,Hungary
NewDoggy.com offered more than what Health Guarantee covers
#4REBUTTAL Owner of company
Wed, May 01, 2019
We delivered a dog healthy and health checked before departure.
Customer filed a health claim of the puppy purchased from us but failed to provide proper vet report proving his claim and statements. One of the vet reports he provided stated that the dog had an accident.
Based on such poor documentation he was not entitled to the guarantee which would be a replacement puppy. As we are responsible for our dog sold we offered full refund and wanted to get the puppy back to his breeder.
Customer refused returning the dog, which means he wanted both, funds back and keeping the dog. This is not relaistic and also agains PayPal policy.
