- Report: #798042
Complaint Review: Next Door and Windows - Bridgeview Illinois
Reported By:
janine -
Roselle, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Next Door and Windows
9704 Industrial Drive Bridgeview, 60455 Illinois, United States of America
Phone:
708-233=0444
Web:
nextdoorandwindow.com
Categories:
Business Rating:
(0)
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Next Door and Windows Unscrupulous business practices, inept and incompetent Bridgeview, Illinois
In August, I sent in the downpayment towards a window purchase. In September, the salesman, Dan came out to remeasure and perform a lead paint test and for me to sign the purchase documents. At the end of September 2011, my downpayment check was cashed. I waited 6 weeks until mid November, finally called to see when my window would be in and found out they didn't even place the order for the window. After trying to resolve the matter with the salesman Dan, and the owner, Mr. Burns, the price of the window changed (even though there was a signed contract). All of this after I purchased $7,500 worth of windows in 2009 and 2010. I finally asked for my money back. I wouldn't recommend this company to anyone.
1 Updates & Rebuttals
Next Door & Window
Burr Ridge,Illinois,
United States of America
Co-Owner
#2REBUTTAL Owner of company
Mon, November 21, 2011
We understand that we mishandled our customer's order, and sent a refund of the original deposit as requested. One of the owners called our customer back and offered to complete the project for the original price quoted.
It is very important to us that every customer has an excellent experience with our company and we are extremely sorry this happened.
