Perez
Dallas,#2Consumer Comment
Sat, March 29, 2008
I am a sprint customer too. When I received my very first bill, I was charged 2 months service!! The explanation I was given was that when I first got my phones, I got them a week before "their" billing cycle ended. So for the 7 days I had my phone before the cycle ended, I was charged for the full month and never even had/got/used the minutes I was billed for! Example: A week before the billing cycle ends, is when your minutes start over (same time I got my phones). A week later, the billing cycle ends and you are billed for the previous invoices usage. So my question to the rep that took my call was, "if I started my service the same day the minutes started over again, why would I be billed for a whole month that I never got minutes for"? No straight answer. He would not even reduce the charge to a pro-rated amount. He was very rude and insensitive. Maybe he was frustrated from all the negative calls they get everyday from ripped off consumers...He was a total JERK. Long story short, he refused to give me any free minutes, even though Sprint wanted free money from me on a months service they never provided. I ended up having to pay the bill because I was told I would have to pay disconnection fees for both phones if I canceled my service. Hope you didn't get a year contract like me. Good luck.