Richard
Tallahassee,#2Consumer Suggestion
Mon, May 16, 2005
File a complaint with Consumer Affairs (800-NISSAN-1). Nissan finance is a separate entity from the people in charge of repurchasing your vehicle. Nissan Finance only knows you owe them money for the car it is their computers billing you on a monthly basis. They have no idea nor are they concerned with your service dilemma. Ask to speak to your dealership Nissan representative or DPSM for dealer parts and service manager. Once the dealer contacts this person with your request, he/she should be able to look into your file and determine whether or not you should be reimbursed. I would think because the service dapartment and Nissan engineering failed to resolve this in a timely manner and you were not in posession of the vehicle due to this defect, you should not be responsible for a double car payment.