Complaint Review: Nissan USA -

Took delivery of a brand new 2015 Nissan Altima, 2.5 SV on December 2, 2014.  This vehicle was leased thru a Nissan Dealer located in Washington, Pa and this is my 5th Altima I have leased via this dealer.  When I arrived home I noticed a rather unusual burning smell from the vehicle which I did not notice when I test drove the car and after driving the car for 403 miles I determined this vehicle was not getting the EPA/DOT fuel ratings which for this vehicle are 27MPG, City and 38 MPG, Highway. 

This vehcle is used 95% plus of the time on the highway therefore I should be averaging very close to the 38 MPG, Highway.  The car has an 18 gallon capacity tank and if you do the math I got about 22 MPG.  I called the dealer and spoke to the Service Manager and he told me these Nissan products need to accrue at least a 1000 miles before you begin to see the EPA/DOT mileage ratings of 27/38!  I also had communication with the dealer sales manager who told me there is a 1000 mile plus 'Break-in' period and I would have to be patient until I racked up at least a 1000 miles or more. 

I took the car in this past January to have the vehicle diagnosed for the very poor MPG and a SULFUR ODOR however I was told no problem was found.  The mechanic suggested I try another fuel station and he also commented that gas was now 'CHEAP" so why be concerned!   I then contacted NISSAN USA in Tennessee and I spoke with a person by the name of TOM!   When I asked for his last name I was told NISSAN USA does not give out their last names because of Internet harrassment!   Imagine that!   I have to supply my full name, address, etc, etc but the Nissan 'reps do not!   After several phone calls and emails to both the dealer and NISSAN USA I was informed by 'TOM' of Nissan USA that the selling dealer would no longer service my car because they contend they cannot help me. 

I suggested to TOM at NISSAN USA that NISSAN buy the car back since they cannot determine the cause of the very poor MPG and I even took the car to another Nissan dealer who did confirm there is a problem however they need the car back again to run more test.  I was informed several days ago by TOM of NISSAN USA that NISSAN will not buy the car back. REALLY?  I already knew they were stalling me and wasting my time so this decision came as no surprise.  I spoke with another REP from NISSAN USA who apologized for the treatment I am receiving and assured me NISSAN will do everything in it's power to correct this cars problem. 

NISSAN has a sign in it's dealers showrooms and here it what it states:   THE TREATMENT YOU RECEIVE IS JUST AS IMPORTANT AS THE VEHICLE YOU OWN. ALL OF US AT NISSAN PROMISE TO WORK 'TIRELESSLY' TO EXCEED YOUR EXPECTATIONS.   I have emailed the CEO of NISSAN USA 'TWICE' with no response!  As I write this report I am averaging about 23 MPG (highway) and before I can even invoke the lemon law I have to take the car back for further diagnosis one more time.  I have extensive fuel cost, unnecessary wear and tear and way more miles on the car than I would if it was preforming and delivering the 27/38 MPG rating, which it is not because it is simply a LEMON.  If you are considering the purchase/lease of a NISSAN product I suggest you think twice and if you are considering the Nissan dealer located in Washington, Pa I would strongly recommend you go elsewhere IF you still decide to risk getting a LEMON like me and remain ignorned by both the DEALER and NISSAN USA.