Complaint Review: Northern Minerals Cosmetics - Patrick and Michelle Oliphant - Ebay - Anchorage Alaska

After filing my rip off report about Northern Minerals, I finally did receive the rest of my refund from Patrick and Michelle Oliphant on Dec.9. Using Rip-Off really works!! Keep up the great work ripoff.com :o) However, I am in NO way giving the thumbs up to Northern Minerals or Patrick and Michelle Oliphant. They have referred to me as "viscious and rude" because I dared to be upset that they would not reply to my numourous emails and phone call's. If that makes me viscious and rude, so be it.. I don't think Patrick and Michelle should expect anything less from anyone they take money from but never bother to fill those orders! If you are a victim of Northern Mineral's scam, please add your own Rip-Off report.. The more info posted, the more pressure will be put on Michelle and Patrick Oliphant to refund money to everyone who is still owed a refund, which very obviously, despite Patrick and Michelle's insistance that they sent out product or refunds to everyone who was owed, is numourous! Again, thank you rip off report!! I think between your forum and my contacting the new business partner of Northern Minerals, I did receive justice!

I won an auction on 8/28/05, but due to increasingly bad feedback, held off on purchasing until ASSURED by Philip that this was all a temporary setback due to a family emergency. I paid in Sept by money order, which was received on 9/10/05, posted to ebay on 9/11/05, and cashed on 9/12/05. It is 12/24/05. All I have received is hollow promises from both Philip in October and Michelle on 12/8/05 that I would have my product within days. Michelle even went so far as to offer me my product with a 50% refund. Well, 16 days later, NOTHING. And they will not answer my e-mails. I told them that I would come here and now I have. I will be detailing my saga in my own report shortly.

In a letter from Patrick, it clearly states that ALL orders received by them have either received a full refund or shipped their products! This IS A LIE! I am a consumer who also ordered in September. To date I have NOT received a refund, my product nor an e-mail from Northern Minerals. All communications via e-mail and telephone have been ignored! Northern Minerals know what they are doing! SCAMMING THE U.S. POPULATION!!!!!!!They should clearly spend some time in JAIL!!!

In a letter from Patrick, it clearly states that ALL orders received by them have either received a full refund or shipped their products! This IS A LIE! I am a consumer who also ordered in September. To date I have NOT received a refund, my product nor an e-mail from Northern Minerals. All communications via e-mail and telephone have been ignored! Northern Minerals know what they are doing! SCAMMING THE U.S. POPULATION!!!!!!!They should clearly spend some time in JAIL!!!

In a letter from Patrick, it clearly states that ALL orders received by them have either received a full refund or shipped their products! This IS A LIE! I am a consumer who also ordered in September. To date I have NOT received a refund, my product nor an e-mail from Northern Minerals. All communications via e-mail and telephone have been ignored! Northern Minerals know what they are doing! SCAMMING THE U.S. POPULATION!!!!!!!They should clearly spend some time in JAIL!!!

In a letter from Patrick, it clearly states that ALL orders received by them have either received a full refund or shipped their products! This IS A LIE! I am a consumer who also ordered in September. To date I have NOT received a refund, my product nor an e-mail from Northern Minerals. All communications via e-mail and telephone have been ignored! Northern Minerals know what they are doing! SCAMMING THE U.S. POPULATION!!!!!!!They should clearly spend some time in JAIL!!!

Karen, That email that you just posted live online, you sent me a copy and I respoded to it myself. I told you that we sent your refund (remaining) $25 and some additional items (which you may not want). From: Northern Minerals [mailto:[email protected]] Sent: Wednesday, November 30, 2005 4:20 PM To: 'Karens XXXXXX' Subject: RE: Resolution of Buyer Complaint: Case #PP-108-162-618 Karen We need to get this taken care of. I did not realize that you didn't receive a full refund. I do not use paypal anymore and would like to send you a money order. also, I will include some extra makeup. What is your address and I will get this out in the morning. Michelle PS, I did think you received a full refund, it was my mistake. SINCE WE ARE POSTING OUR PRIVATE COMMUNICATION, I THOUGHT I MIGHT JUST INCLUDE MY RESPONSE TO YOU. I AM SORRY, AND WE DID NOT RECEIVE ALL THE INFORMATION FROM PAYPAL AS WE HAD TO REIMBURSE THEM FOR THE ENTIRE TRANSACTION AMOUNT. SO I AM ASSUMING THAT THE $25 WAS A FEE TO YOU OR SOMETHING. AS I SAID, IT WAS SENT ON THE 1ST OF DECEMBER AFTER I RECEIVED YOUR PAYPAL ATTACHMENT. YOU ARE STILL BEING VERY RUDE EVEN AFTER WE ARE TRYING TO GET THIS STRAIGHTENED OUT. THIS IS MY LAST POST ON HERE AND I JUST HOPE THAT YOU UPDATE THIS WHEN YOU RECEIVE THE REMAINDER NEXT WEEK. MICHELLE

Patrick, You still owe me $25 and PLEASE...for goodness sakes... don't pretend I haven't told you this over and over again.. I even sent you a copy of the letter from paypal stating that they refunded me $24.84 and that YOU, the SELLER, still owe me $25 and I will need to get that from you.. Please do us both a favor, refund my money to me and stop playing these silly games... Just in case you need your memory refreshed, below you will find the letter I mailded you on Nov.21 with a copy of the letter from paypal telling me how much they were able to refund me and how much you still owe me.. Now everyone, including you, can see for themselves what exactly paypal paid and didn't pay and how much you still owe me..and I'm not alone.. there are numourous people, whom I've spoken to via email, you received either a partial or no refund at all from paypal and nothing from you!! People...BEWARE...Patrick obviously feels he can just keep going around and around in circles and the bottom line is, I paid him for merchandise he didn't send and he hasn't refunded my money.. This has been going on since September... The next update I'll be adding the name and address of your new company Patrick. You might want to consider just doing the right thing and send me my refund. Below is the letter I sent you with a copy of the paypal letter I received in October. Date: 11/21/05 08:38:52 To: Kathy Longhurst; [email protected]; [email protected] Subject: Fw: Resolution of Buyer Complaint: Case #PP-108-162-618 Kathy and Patrick, Please find below the letter I received from Paypal concerning the payment made to Patrick for the set of make up... Despite Patrick's claims that I received my refund through paypal, please read below to see that I received $24.84 from paypal and as per the letter below, the balance of the claim is due to me from the seller, which of course, is Patrick and Michelle Oliphant.. If you page down this email, you will find the transaction details to see the original amount I paid... I paid $49.84 for this makeup and received a $24.84 refund from paypal.. Do the math Patrick!! You still owe me $25!!!!! I would appreciate a refund today from Patrick!!! It's not your money Patrick..You didn't send me any product.. You need to return my money ASAP. Sincerely, Karen -------Original Message------- From: [email protected] Date: 10/07/05 01:27:27 To: karen@karen Subject: Resolution of Buyer Complaint: Case #PP-108-162-618 Dear Karen, We are writing to let you know that we have completed our investigation of the claim detailed below. Our investigation has concluded that the seller was at fault, and as a result, we have recovered funds on your behalf.$24.84 USD has been credited to your account. This is the maximum amount covered by eBay's Standard Purchase Protection Program. If your claim was for more than the amount covered by eBay's Standard Purchase Protection Program, the balance of the claim is due to you directly from the seller. Please be assured that we will make our best effort to recover the balance from the seller on your behalf. PayPal will also take appropriate action against the seller in this case. Actions may include issuing a warning, a temporary restriction, or terminating their account. PayPal uses a number of factors to determine what type of action to take, including member complaints. Due to privacy laws, we are unable to discuss the details of any action. We hope you understand our policy, and that it ensures your safety when using PayPal. ----------------------------------- Details of Disputed Transaction ----------------------------------- Transaction Date: Sep 8, 2005 Transaction Amount: -$49.84 USD Transaction ID: 0FX92018A46460210 Case Number: PP-108-162-618 Seller's Name: Northern Mineral Cosmetics Seller's Email: [email protected]

She stated that she's still owed $25.00. If she comes back on here to say that she has recovered that $25.00 from you, (and maybe a small gift of your product for the run around that she's endured) then I might be inclined to believe that you might still have some integrity after all. Until then, may your stockings be filled with coal and may your pockets hold nothing but wishful thinking.

You did not receive a full refund? How much are you missing? This is not what Paypal showed us in their email receipt.

You did not receive a full refund? How much are you missing? This is not what Paypal showed us in their email receipt.

You did not receive a full refund? How much are you missing? This is not what Paypal showed us in their email receipt.

Patrick, YOU have not once, not ONCE written me in response to ANY of my emails or returned ANY of my phone calls.. Paypal gave me HALF of my refund, not a full refund, and that is why I'm not happy with my refund.. You have NOT sent orders to all the rest of the people you cheated on Ebay and it's just amazing that you actually state that you have. Quite a few people added feedback for you on Ebay saying you a quite the liar.. Very obviously, you are.. Now you have teamed up with a new website so you can go on cheating people some more.. This entire forum is so that people like me who have been cheated by people like you can warn others... If you don't like that, then send me and all the rest of the people you cheated out of money the rest of our refunds.. Please don't pretend you don't know how much paypal refunded to each of us. Very few of us actually received a full refund from paypal. And as for my being vicious in my emails... I wasn't vicious, I was mad!! Mad that you took my money and couldn't even bother to reply to my inquiries about where my product was... Send me the rest of my refund Patrick and I'll go away... But you still owe me $25 and until I get it, you will not stop hearing from me..

Please, Karen! You and all other people whom we were late sending got emails stating that there were certain things out of our control. You were 1400% vicious in most of your emails and PAYPAL sent us an email on the return of your funds! Why aren't you happy with the refund? And for your information, we have refunded and sent all of the orders that we know of.

I just realized that Northern Minerals has teamed up with another website that also sell's mineral cosmetics. I am not going to add the name of this new website until I hear back from the owner because she may be an unsuspecting, innocent website owner.. But it looks like the Oliphant's are just going to continue with their business one way or the other!