- Report: #114616
Complaint Review: Norwegian Cruise Lines - Miami Florida
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Norwegian Cruise Lines
7665 Corporate Center Drive Miami, 33126 Florida, U.S.A.
Phone:
866-6251164
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Norwegian Cruise Lines refund ripoff Miami Florida
If you cancel your cruise on the horrendous Pride of Aloha, don't think you're going to get your deposit back in the the "three to four weeks" stated in the Terms and Conditions. I have been waiting over eight weeks so far. They say my reservation is "UNDER PENALTY" despite the fact that they received my cancellation letter 97 DAYS prior to departure date. Penalties are supposed to apply no sooner than 59 days on most cruises, 90 days for holiday/special event cruises.
John
Satellite Beach, Florida
U.S.A.
John
Satellite Beach, Florida
U.S.A.
4 Updates & Rebuttals
Which Not To Disclose
Brandon,Florida,
U.S.A.
do a chargeback to Norwegian and adjust all related fees
#2Consumer Suggestion
Fri, November 05, 2004
I work for a credit card dispute department. I suggest if you do not receive the credit to your Visa account that you get in contact with the dispute department. What I also recommend is to get the individuals name that advised you that the credit would be issued (Employee ID or Confirmation number would be great too). If possible maintain all records such as contracts/ Invoices/ Warranties/ Copy of Merchant Cancellation policy/ Date of Cancellation/ Any proof of cancellation. Call your Visa Credit Card providor and advise them of the circumstances and provide them the proof pertaining to your case and they should assure you the credit go throught to your account even if they do a chargeback to Norwegian and adjust all related fees and finance charges pertaining to the charge if you didn't make your payments in full GOOD JOB. GOOD LUCK.
Which Not To Disclose
Brandon,Florida,
U.S.A.
do a chargeback to Norwegian and adjust all related fees
#3Consumer Suggestion
Fri, November 05, 2004
I work for a credit card dispute department. I suggest if you do not receive the credit to your Visa account that you get in contact with the dispute department. What I also recommend is to get the individuals name that advised you that the credit would be issued (Employee ID or Confirmation number would be great too). If possible maintain all records such as contracts/ Invoices/ Warranties/ Copy of Merchant Cancellation policy/ Date of Cancellation/ Any proof of cancellation. Call your Visa Credit Card providor and advise them of the circumstances and provide them the proof pertaining to your case and they should assure you the credit go throught to your account even if they do a chargeback to Norwegian and adjust all related fees and finance charges pertaining to the charge if you didn't make your payments in full GOOD JOB. GOOD LUCK.
Which Not To Disclose
Brandon,Florida,
U.S.A.
do a chargeback to Norwegian and adjust all related fees
#4Consumer Suggestion
Fri, November 05, 2004
I work for a credit card dispute department. I suggest if you do not receive the credit to your Visa account that you get in contact with the dispute department. What I also recommend is to get the individuals name that advised you that the credit would be issued (Employee ID or Confirmation number would be great too). If possible maintain all records such as contracts/ Invoices/ Warranties/ Copy of Merchant Cancellation policy/ Date of Cancellation/ Any proof of cancellation. Call your Visa Credit Card providor and advise them of the circumstances and provide them the proof pertaining to your case and they should assure you the credit go throught to your account even if they do a chargeback to Norwegian and adjust all related fees and finance charges pertaining to the charge if you didn't make your payments in full GOOD JOB. GOOD LUCK.
John
Satellite Beach,Florida,
U.S.A.
Finally!
#5Author of original report
Thu, October 28, 2004
After pestering them EVERY DAY for about two weeks they finally agreed to post a full credit to my Visa card! If it doesn't happen in 2 or 3 days I'll start calling again!
