- Report: #764706
Complaint Review: nwpsc - Internet
Reported By:
sandy -
bradenton, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
nwpsc
Internet, United States of America
Phone:
888-679-6455
Web:
www.nwpsc.com
Categories:
Business Rating:
(0)
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nwpsc zrs management double to triple water bills with no...explaination...then keep saying they will correct. Internet
water bills double or tripled since apartment complex took over the billing.then they revise it and then you have the same problem monthly,and still paying sky high amounts.
1 Updates & Rebuttals
NWP Resident Services
United States of AmericaNWP Response to Complaint
#2UPDATE Employee
Fri, October 14, 2011
llo Ms. Scott, This in reference to the concerns you made us aware of via your posting on ripoffreport.com.First and foremost, we would like to apologize for any inconvenience, misunderstanding or miscommunication encountered with NWP. Please know that it is not our intention to do so and our goal is to always ensure accurate and timely billing. Per a previous conversation with you we addressed / confirmed the following items. - Factorization of meter usage (1 gallon vs 10 gallon units of measure) Your previous billing provider calculated your usage to the nearest 10 gallon figure. For example, your previous provider bill reflected 300 under the current usage window of that bill. Further instructions on that bill advised that All readings are to the nearest 10 gallons. Therefore, if you multiplied that figure by 10, you would conclude that there were actually 3000 gallons of water used. NWP does not use the same factorization as your previous billing provider but, instead bills according to actual gallons used. This may have been confusing seeing that the figure appears as though its 10x more than what you were used to with your previous providers billing process. However, rest assured it is exactly the same. - Your previous provider did not allocate out all charges from the local water district bill that they could have legally passed on. This has since been rectified with NWPs billing, therefore what you are currently billed is correct. We performed an additional review of your account and confirmed that the usage and all other billing is accurate.- You have been provided credits by your property for any previous billing errors that may have occurred and we understand that you are satisfied with the credit provided. - We reviewed the current bill and agreed your charges were in correct and your sister was in agreement as to why it is higher than when you were billed by your previous provider. - We confirmed that your usage is actual - not estimated - and that the usage is within reason for 2 occupants. This usage (8-1-11 through 8-31-2011) will be available on your September billing statement that will be mailed within the next few daysAt this time we will also provide this response on ripoffreport.com
Sincerely,Sergio Sanchez
