Mark Miles
New York,#2Consumer Comment
Thu, June 09, 2016
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/
SDipp
Santo Domingo,#3UPDATE Employee
Mon, July 16, 2012
Hi Mrs. Erika It is very unfortunate that happened to you, here at Occidental Vacation Club we care about our costumers and we would like to help you get through this. As of today, we serve more than 23,000 happy families who have entrusted to fulfill their vacation needs year after year. The club has been serving ever since 1993 while winning numerous prizes and recognitions within the hotel industry.
The thing is that the webpage www.occidentalgrandflamenco.com it's not an OVC official webpage, it is was made without our consent.
What happen is that here, at OVC, we manage our own room stock. The owner can choose a room with the exact same facilities as the model room he visited when the membership was bought. If you couldn't book a room like the one you visited there it should've been because of:
1. The room availability at the moment or 2. You tried to book in your owner week or in your bonus time.If by any chance the cause was number 2, the club rules establish that we cannot guarantee the club accommodation, so you're left with a normal room that does not include all the amenities and club perks.Once you become a member the only people you should talk is with one of our Client Services Managers.
We would like to talk to you in order to solve your problem, it would be very helpful if you can send me your info to [email protected] and we'll get in touch with you as soon as we can. Thank You and have a nice
day
Steffi Dipp
Marketing Officer
Occidental Vacation Club