- Report: #624701
Complaint Review: Occidental Allegro Vacation Club - Ft. Lauderdale Florida
Reported By:
Jonathan -
Berlin, Connecticut, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Occidental Allegro Vacation Club
Occidental Flamenco Xcaret, Playa Del Carmen, Mexi Ft. Lauderdale, 333301 Florida, United States of America
Phone:
888-538-8048
Web:
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Occidental Allegro Vacation Club Refused to allow us to cancel our contract the next day... said we had waived our cancellation rights Ft. Lauderdale, Florida
We stayed at the Grand Flamenco Xcaret for a week in October 2008. Like many others we were invited to a breakfast and what was supposed to be a one hour presentation regarding the Occidental Allegro's Vacation Club. We were subjected to a high-pressure, coercive sales pitch lasting well over six hours.
During the presentation we were told that the plan we were purchasing was actually a transfer from another owner, so we were therefore not eligible to the five day cancellation clause. We ended up signing up, but almost immediately we felt that it was a bad move. We spent the rest of the day looking through the documents trying to understand what we bought.
The next day we returned to try to cancel the contract. We were told that no one was available to help us, but if we returned after five that day we could speak to someone. We returned before five. We were left waiting over an hour before we we met with the manager (I don't recall her name). She told us that we were not eligible for the cancellation.
Two of our seven days of vacation were wasted with Allegro and their sales. What was supposed to be a celebration for the impending birth of our first child was ruined.
Unlike others we have been unable to extricate from underneath this illegal and questionable contract.
2 Updates & Rebuttals
Mark Miles
New York,New York,
USA
Reply
#2Consumer Comment
Thu, June 09, 2016
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/
IsabellaP
Miami,Florida,
Occidental Allegro Timeshare Scam
#3Consumer Comment
Thu, August 29, 2013
Occidental Vacation Club is a Scam. We purchased a " membership" while on vacation in Cozumel. The company is based in the dominican republic. The sales people misrepresented the membership and just outright lied! We were promised huge savings on the vacation and 30-40% of airfare. When we went to book our vacation for the first time we found that there was no discounts on the airfare and after the required all inclusive fees for the food and drinks the cost of using the membership was more than if we booked with Expedia online. We had already paid over $4000.00 downpayment toward the membership and found the membership was worthless!
We approched the President of Occidental Luis Namnum to request a refund. Mr. Namnum first told us in writing that if we could show we could book with Expedia for less he would fully refund our money. We did that emailing examples of Expedia trips for the Occidental in Cozumel Mexico that were less that using the Occidental membership. Mr. Namnum did not keep his word has refused refunding our money. Instead we were sent a contract to sign for cancellation with no refund and a waiver that said we would pay $10,000. per instance if we spoke about Occidental. We did not sign. We are currently planning to file a lawsuit with Occidental's US based office in Florida. Do not purchase this worthless membership! The membership will not save you money and Mr. Namnum does not keep his word. I have looked at other web sites and found many other people who have had the same experiance. We have never used the membership and they refuse to return our money
