- Report: #1322464
Complaint Review: Ocwen - Nationwide
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Author Confirmed
Why?
Ocwen
Nationwide, USA
Phone:
800.746.2936
Web:
www.ocwen.com
Categories:
Business Rating:
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Ocwen 1949 Horrible customer service, uncooperative, exploitation Dallas Texas
Ocwen bought my contract from another mortgage company that went bankrupt. I contacted them several times to refi my mortgage which was aproximately 8.5% and they refused for years to do so. I tried to communicate with them on other matters and they ignored all my calls and emails. Their customer service is the worst I have ever encountered. It is impossible for a company to depict a worse behavior. Then mystrious charges starting showing up on my monthly payments and the my monthly fee was increased w/o any explanation.
When I finally found another company to do the refi, they went crazy with me by adding even more charges and fees. In the final month with them, they've sent me 5 bills with 5 different amounts, even proclaiming that I was behind in payments so that they can sabotage the refi. After closing they reimbursed me a substantial amount. I feel that this is the most evil company on the planet. I am glad to have left them behind. Good riddance! BTW, my new mortgage is approximately 4.5 percentage points lower.
1 Updates & Rebuttals
Ronald
west palm beach,Florida,
USA
Former Employee
#2UPDATE EX-employee responds
Thu, October 13, 2016
I testified in Texas twice to what as an emplyee in collections and foreclosure with Ocwen.I cannot believe they are still doing what we did to customers,took their home for our gain as employess.so sorry for what I did unlike the others did for gifts and money..Ron Davis.,,google my name and testimony ty
