Jackson
#2Consumer Comment
Mon, April 08, 2013
This report all but sums up Offeforge's way of doing business. Supports tickets are never responded to, excuse after excuse when you phone them. Simply put, They dont pay !!!!
R0nnie
South Africa#3Author of original report
Fri, August 24, 2012
Mr. Miller, (quoting your lines)
"you've frankly exhausted our team with your rudeness, incoherent mails and false statements"
Should i have received any customer service whatsoever (any response to any support) , my telephonic approach (August 24) would have been different. Furthermore, please do feel free to point out the so called false statements and i will gladly explain them to you.
Our records CLEARLY show you instructed us to terminate your account on 14 august. We confirmed this with you on the 16th of august and the deactivation went into effect on the 24th.
Incorrect! I agreed to change the codes myself. I did NOT ask or instruct you to do so ! ! ! !
Here: "Tue, Aug 14 2012 9:37am : I will be changing our codes to Ad Dynamo Network today. However, i do believe that the "pendings" in my account (for advertiser), (which is most likely going to take another 2 years), will eventually be attended to and sorted out." (even so : 10 days ..... )
"We have on numerous occasions tried to contact you but neither your phone number or mobile number work and you never leave a phone number. Furthermore your domain was deactivated so we were not able to contact you through redcoalmedia.biz. "
Seriously ? How did any of this stop you from contacting me ? Mr. Miller, you cant possibly tell me that you have tried every possible method in contacting me, just not via email ? !Besides , you guys have my email ! Should you have wanted to contact me , i am sure you would have actually done so by answering the numerous emails that i have sent your way - which was left unanswered.
Notably, you still have never taken up our offer to meet in person so we could show you our reporting, educate you on our policies and attempt to resolve your questions.
I have never given this any though. However , feel free to purchase my plane ticket and we can discuss things.
"Need I remind you that in terms of our affiliate agreement you signed you are bound by our reporting?"
A Support Email from You, Mr. Miller (To my Support as dated below)
Wed, Jun 13 2012 5:13pm - Jonathan Miller
AS per our standard process Rynaldo, payments are made on or by the 15th.
We will be finalizing your payments and closing out your account this month. (?)
Regards
Note: Then please stick to a standard reporting.
"As to your assumptions that we don't pay what's due - you have received the due amounts as per our reporting."
Correct! I have received the payment, thank you. However, on August 23 ! According to your very own standard reporting which is on or before the 15th of the month (as seen above) , this is 8 days late!
"You have a pending total of R480 which has not cleared for payment yet and as per our communication will be paid once it's cleared, provided the transactions are not rejected by our advertisers."
This i do understand, clearly. I have no problem with this. However, i do trust that the actual pendings accrued (up to the deactivation) , and without what is currently in my account balance (R480) will be included in the overall statistics. Furthermore, this is a slight concern as i have no access to any statistics . . . . .
"Though we value all our affiliates, both big and small, we have NO interest in continuing a relationship with you."
Totaly agree ! In all due respect , i wouldnt want to Mr. Miller
"Please note that further misleading posts / statements and slander will be met with legal action to protect our reputation and rights."
I do feel that this is a threat Mr. Miller. Please understand that i am in no way making false statements. I am sorry if you feel this way. I am simply stating my side of a story here (you are free to do the same). Do understand that i am an unhappy (previous) publisher.
OfferForge.com
centurion,#4UPDATE Employee
Fri, August 24, 2012
Mr. Rynaldo Stoltz
We have a long history of attempting to educate you on how to work within our network and we are not going to continue this debate any further as you've frankly exhausted our team with your rudeness, incoherent mails and false statements.
Our records CLEARLY show you instructed us to terminate your account on 14 august. We confirmed this with you on the 16th of august and the deactivation went into effect on the 24th.
We have on numerous occasions tried to contact you but neither your phone number or mobile number work and you never leave a phone number. Furthermore your domain was deactivated so we were not able to contact you through redcoalmedia.biz.
These factors alone are highly irregular and raise the issue of your legitimacy.
Judging from your past history with OfferForge it's evident that you spend more time complaining than working as an affiliate. It's almost as if you're paid to complain.
Notably, you still have never taken up our offer to meet in person so we could show you our reporting, educate you on our policies and attempt to resolve your questions.
Need I remind you that in terms of our affiliate agreement you signed you are bound by our reporting?
Furthermore, you were in violation of our terms by not providing accurate contact information or having a valid domain.
As to your assumptions that we don't pay what's due - you have received the due amounts as per our reporting. You've received your commissions as and when they became due in terms of our terms and conditions up to and including the August payment, a whopping total of R1580 life to date and paid monthly.
You have a pending total of R480 which has not cleared for payment yet and as per our communication will be paid once it's cleared, provided the transactions are not rejected by our advertisers.
Though we value all our affiliates, both big and small, we have NO interest in continuing a relationship with you.
Please note that further misleading posts / statements and slander will be met with legal action to protect our reputation and rights.
Sincerely
J. Miller
CEO
OfferForge.com