- Report: #1273389
Complaint Review: office depot/ office max - Nationwide
-
Author Confirmed
Why?
office depot/ office max
Nationwide, USA
Phone:
800-463-3768
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
office depot/ office max Black Friday internet sale fraud Nationwide
On Thanksgiving day I was shopping online for a new laptop. Office Depot had a Toshiba® Satellite® Laptop Computer With 15.6" Screen & AMD A8-6410 Processor, Windows® 10, C55DT-B5386 on sale for $349. I ordered it in good faith and passed many other good deals in the process.
I recieved a confirmation that my computer was shipped on 11/30 and should expect delivery on 12/2. Well it never showed up and by 12/4 I contacted customer service about my order. 2 phone calls that were both disconnected before anyone could help me. I then sent an email. It took 3 days before I recieved a reply that was not an automated message.
In that message they stated that my order was lost in shipping and could not be tracked. They then said they could not replace the item so they would refund me. it took 5 days for that refund to process I should note.
I then looked up that item on their website and it was still available though the price was now $499. I contacted customer service again via email and asked them not to refund my purchase but to ship me the item they promised me and honor the price I paid. Since that was the only day I could have received the good sale prices and now my opportunity was lost.
There was no reply, so again I called customer service. I was on the phone for almost an hour trying to resolve the issue. I was put on hold and told somebody from higher up would help me. That person never got on the line and instead the rep forwarded a customer concern email stating I would like them to match my original price paid. The final reply is that they would not honor that price and they issued my refund. So now I have no new computer, and my opportunity for a great deal is gone until next year.
All I wanted was for them to send me what I ordered, and instead got the run around. They basically lured me in with their price, then realized they were losing money so my order conviently disappeared and now they want to charge full price. That is blatant internet bait and switch fraud. I will never do business with that company ever again.
