- Report: #1367584
Complaint Review: Office Depot -
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Author Not Confirmed
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Office Depot
USA
Web:
www.officedepot.com
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Office Depot PPP Protection Plan Wethersfield Connecticut
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Purchased a PPP plan from the Office Depot store in Wethersfield CT on April 25, 2013. Four year plan. $300 on a $750 lenovo laptop, specifically told the store I needed on site service. Was told I have it, and indeed, could come in and apply the $750 purchase price to another laptop, pay the difference and leave with the new laptop.
February 27, 2017, the hard drive failed. The store closed years ago, with all the other Office Depot stores in CT. Told in fact my plan was with Asurion.
Asurion told me that they would refund my premium, since Office Depot was no longer in CT.
Today, April 13, told to pound sand by Asurion and Office Depot.
Fixed the laptop myself on Feb 28 by buying a new hard drive and installing it myself.
Lesson: all service plans are fraud. If you have a critical piece of equipment, you must buy two of them, and keep one in reserve. Office Depot is fraud, and Asurion is fraud.
