- Report: #313444
Complaint Review: Office Max - Schaumburg Illinois
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Office Max
1501 Woodfield Road Suite 300 West Schaumburg, 60173 Illinois, U.S.A.
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Office Max Going out of Business SWITCH-a-ROO Schaumburg Illinois
I was in the process of opening a Kitchen/Bath showroom here in NJ, about a year and a half ago, when I decided to go to an Office Max located in Watchung, NJ. It was going out of business, so I, as did many others, go there to get some good deals on whatever items they had left in stock. I purchased a Canon ICD880 printer/copier/fax for $500 which it normally goes for $700. I felt I got a good deal. It was one of those that was on the shelf, but I didn't mind because the sales person showed me the package with all of the literature and accessories that came with it. I bought it and then brought it home.
Here it is, a year and a half later and my showroom is finally finished and open. I kept the printer at my home because I did not need it until I opened the showroom. Now that I am opened, I go to set it up, and to my surprise, there are no internal parts to this machine. I called Canon tech department and they say that Canon does not make display models, even though there is a Canon sticker on the back that says "Display model"'. I can not believe that I never saw the sticker but I put the unit down and never looked at it. Plus, the sales person never said I would spend $500 on a shell. They say that Office Max must have opened it up and removed every single piece of wire and electronic parts and put it back together. They said they could only help if it had a serial # and if it was not working. I of cours told them that it indeed was not working, because there were no moving parts!!
I then called Office Max and they would not help because of the time frame of my complaint, the fact that they only put working models on their shelves, and that a liquidation company handled the closing of the store. My problem is that my receipt is from Office Max and not a liquidation company. They were brushing me off just like Canon and telling me to get a refund from the liquidation company.
I called the BBB and this was the replies I got from Office Max. I'm not sure where else to go, except for the CEO of Office Max. I just want the same printer back, even if it is reconditioned, my money back, or a brand new printer and I would pay the difference. I feel like I already spent enough money to get my showroom up and running and I don't want to spend more on items that I already bought.
Woodnd2
scotch plains, New Jersey
U.S.A.
Here it is, a year and a half later and my showroom is finally finished and open. I kept the printer at my home because I did not need it until I opened the showroom. Now that I am opened, I go to set it up, and to my surprise, there are no internal parts to this machine. I called Canon tech department and they say that Canon does not make display models, even though there is a Canon sticker on the back that says "Display model"'. I can not believe that I never saw the sticker but I put the unit down and never looked at it. Plus, the sales person never said I would spend $500 on a shell. They say that Office Max must have opened it up and removed every single piece of wire and electronic parts and put it back together. They said they could only help if it had a serial # and if it was not working. I of cours told them that it indeed was not working, because there were no moving parts!!
I then called Office Max and they would not help because of the time frame of my complaint, the fact that they only put working models on their shelves, and that a liquidation company handled the closing of the store. My problem is that my receipt is from Office Max and not a liquidation company. They were brushing me off just like Canon and telling me to get a refund from the liquidation company.
I called the BBB and this was the replies I got from Office Max. I'm not sure where else to go, except for the CEO of Office Max. I just want the same printer back, even if it is reconditioned, my money back, or a brand new printer and I would pay the difference. I feel like I already spent enough money to get my showroom up and running and I don't want to spend more on items that I already bought.
Woodnd2
scotch plains, New Jersey
U.S.A.
4 Updates & Rebuttals
Brent
Cibolo,Texas,
U.S.A.
Year and a half later?
#2UPDATE Employee
Sun, April 27, 2008
There are multiple problems with this complaint: 1) You should always check ANY product you plan on storing for a year and half before using it - KNOWING that every retailer has a limit of time that can pass before a product can no longer be returned. 2) Expecting a retailer to return anything a year and a half later no matter what your story is, is simply not well thought out. If any retailer did this, every scammer in the world would bog that retailer down with their own crazy story on why parts are missing or why they didn't open the product for a year and a half. This of course would drive the cost of all products up. 3) What would be the point of a retail store taking apart a machine and removing all the parts just to use it as a display? Why not just put it out as is.... ? Anybody who would believe this is obviously extremely gullible. 4) Consumer beware? I hate it when customers say "oh i trusted blah blah blah" this just makes you sound stupid. How do you not protect your investments? Especially for $500 dollars? I would spot check any product I purchased and planned on storing for a year or two to guarantee it worked - KNOWING the return policies of ALL retail outlets. If this man was sold a display model, that is just terrible. The ICD 880 produced by Canon was a display model in all Office Max stores, since Canon refuses to take back display models on RMA/D&D/Discontinued items. So if this man DID buy the display, he absolutely DID buy a display model, provided by Canon. This specific display looks extremely real, excepted for the fact that it has no internal parts and no scanning bulb (it does however come with a power plug! lol). This gentleman was not RIPPED OFF however, he was simply a victim of an uninformed sales rep, and himself, not checking a very expensive product he planned on storing for a year or two. In closing, this man does deserve his money back and should contact Office Max through email on their website - this is a very effective means of settling disputes with the company. Also, calling any store and asking "at what store is your district managers office located at?" would also be a good option. The main problem? The amount of time that has passed - unfortunately for this man, he simply waited WAY to long.
Brent
Cibolo,Texas,
U.S.A.
Year and a half later?
#3UPDATE Employee
Sun, April 27, 2008
There are multiple problems with this complaint: 1) You should always check ANY product you plan on storing for a year and half before using it - KNOWING that every retailer has a limit of time that can pass before a product can no longer be returned. 2) Expecting a retailer to return anything a year and a half later no matter what your story is, is simply not well thought out. If any retailer did this, every scammer in the world would bog that retailer down with their own crazy story on why parts are missing or why they didn't open the product for a year and a half. This of course would drive the cost of all products up. 3) What would be the point of a retail store taking apart a machine and removing all the parts just to use it as a display? Why not just put it out as is.... ? Anybody who would believe this is obviously extremely gullible. 4) Consumer beware? I hate it when customers say "oh i trusted blah blah blah" this just makes you sound stupid. How do you not protect your investments? Especially for $500 dollars? I would spot check any product I purchased and planned on storing for a year or two to guarantee it worked - KNOWING the return policies of ALL retail outlets. If this man was sold a display model, that is just terrible. The ICD 880 produced by Canon was a display model in all Office Max stores, since Canon refuses to take back display models on RMA/D&D/Discontinued items. So if this man DID buy the display, he absolutely DID buy a display model, provided by Canon. This specific display looks extremely real, excepted for the fact that it has no internal parts and no scanning bulb (it does however come with a power plug! lol). This gentleman was not RIPPED OFF however, he was simply a victim of an uninformed sales rep, and himself, not checking a very expensive product he planned on storing for a year or two. In closing, this man does deserve his money back and should contact Office Max through email on their website - this is a very effective means of settling disputes with the company. Also, calling any store and asking "at what store is your district managers office located at?" would also be a good option. The main problem? The amount of time that has passed - unfortunately for this man, he simply waited WAY to long.
Brent
Cibolo,Texas,
U.S.A.
Year and a half later?
#4UPDATE Employee
Sun, April 27, 2008
There are multiple problems with this complaint: 1) You should always check ANY product you plan on storing for a year and half before using it - KNOWING that every retailer has a limit of time that can pass before a product can no longer be returned. 2) Expecting a retailer to return anything a year and a half later no matter what your story is, is simply not well thought out. If any retailer did this, every scammer in the world would bog that retailer down with their own crazy story on why parts are missing or why they didn't open the product for a year and a half. This of course would drive the cost of all products up. 3) What would be the point of a retail store taking apart a machine and removing all the parts just to use it as a display? Why not just put it out as is.... ? Anybody who would believe this is obviously extremely gullible. 4) Consumer beware? I hate it when customers say "oh i trusted blah blah blah" this just makes you sound stupid. How do you not protect your investments? Especially for $500 dollars? I would spot check any product I purchased and planned on storing for a year or two to guarantee it worked - KNOWING the return policies of ALL retail outlets. If this man was sold a display model, that is just terrible. The ICD 880 produced by Canon was a display model in all Office Max stores, since Canon refuses to take back display models on RMA/D&D/Discontinued items. So if this man DID buy the display, he absolutely DID buy a display model, provided by Canon. This specific display looks extremely real, excepted for the fact that it has no internal parts and no scanning bulb (it does however come with a power plug! lol). This gentleman was not RIPPED OFF however, he was simply a victim of an uninformed sales rep, and himself, not checking a very expensive product he planned on storing for a year or two. In closing, this man does deserve his money back and should contact Office Max through email on their website - this is a very effective means of settling disputes with the company. Also, calling any store and asking "at what store is your district managers office located at?" would also be a good option. The main problem? The amount of time that has passed - unfortunately for this man, he simply waited WAY to long.
Brent
Cibolo,Texas,
U.S.A.
Year and a half later?
#5UPDATE Employee
Sun, April 27, 2008
There are multiple problems with this complaint: 1) You should always check ANY product you plan on storing for a year and half before using it - KNOWING that every retailer has a limit of time that can pass before a product can no longer be returned. 2) Expecting a retailer to return anything a year and a half later no matter what your story is, is simply not well thought out. If any retailer did this, every scammer in the world would bog that retailer down with their own crazy story on why parts are missing or why they didn't open the product for a year and a half. This of course would drive the cost of all products up. 3) What would be the point of a retail store taking apart a machine and removing all the parts just to use it as a display? Why not just put it out as is.... ? Anybody who would believe this is obviously extremely gullible. 4) Consumer beware? I hate it when customers say "oh i trusted blah blah blah" this just makes you sound stupid. How do you not protect your investments? Especially for $500 dollars? I would spot check any product I purchased and planned on storing for a year or two to guarantee it worked - KNOWING the return policies of ALL retail outlets. If this man was sold a display model, that is just terrible. The ICD 880 produced by Canon was a display model in all Office Max stores, since Canon refuses to take back display models on RMA/D&D/Discontinued items. So if this man DID buy the display, he absolutely DID buy a display model, provided by Canon. This specific display looks extremely real, excepted for the fact that it has no internal parts and no scanning bulb (it does however come with a power plug! lol). This gentleman was not RIPPED OFF however, he was simply a victim of an uninformed sales rep, and himself, not checking a very expensive product he planned on storing for a year or two. In closing, this man does deserve his money back and should contact Office Max through email on their website - this is a very effective means of settling disputes with the company. Also, calling any store and asking "at what store is your district managers office located at?" would also be a good option. The main problem? The amount of time that has passed - unfortunately for this man, he simply waited WAY to long.
