Complaint Review: Office Store Depot - Osd.com - Inkcessories.com - Officestoredepot.com - Arcadia California

The Customer did received his product that he ordered. He denied the delivery of the package and returned it. Once we recieved the return item we refunded the customer.

In response to my informing Office Store Depot via a message left on their answering machine that I had checked with the USPS about the package that they sent me, and ascertained that they had cheated me on shipping charges, and that the weight indicated that it could not possibly contain all of the merchandise that I ordered, I received the two email messages below. This is followed by my response to their email. I find it interesting that they are now claiming to have sent two packages, and not just one, (even though they only ever sent me one postal receipt). A print head is a very small item and would easily fit into a box with ink cartridges, I can think of no reasonable explanation as to why this would be done, unless of course it is not true, or, (as I now suspect), they ran out yesterday and sent the remainder of my order to cover their tracks. That type of action would be typical of what has already been reported by others here, and what they did after my complaint of non-shipment after they sat on my money for 11 days. In any case, there is no doubt that they have cheated me on shipping charges as I have already reported in my previous update. What ever they do at this point is academic, since I have already instructed my bank to charge back the purchase. I have no further desire to have anything to do with this 'company'. -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: March 25, 2008 4:47 PM To: ............ Subject: Re: Sales Receipt from OfficeStoreDepot Hello, our records show it was shipped out Priority Mail. We will have to research & trace with USPS. Sorry for the confusion. Thank You OSD -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: March 25, 2008 6:35 PM To: ...... Subject: Re: Sales Receipt from OfficeStoreDepot Dear Customer, All items were shipped via USPS in two separate packages. Unfortunately your estimated weights are not close to actually shipments made and your information is badly incorrect. Your items our in route and should arrive shortly since most items Internationally due take a bit of time. If you have any questions please feel free to contact us. Thank You, Customer Service Dept. From: .............. Sent: March 25, 2008 9:31 PM To: '[email protected]' Subject: RE: Sales Receipt from OfficeStoreDepot Joshua, >Thank You, >Customer Service Dept Please hold your keyboard while I laugh. Customer Service Dept? Now there is a contradiction in terms. Apart from the fact that this is a one man outfit run from a tiny little office located at 41 E. Huntington Drive, in Arcadia. Customer service department" indeed. My information is not badly incorrect. It is factual in all accounts. If there were two separate packages, then there would be 2 postal receipts You gave me one, not two, postal receipt numbers Where is your proof? You have not given me the second shipment number in your message, and that would be because it either does not exist, or you ran out and shipped a second package today to try and cover your tracks. If you think running out and putting a package into the mail today is going to change anything, you are badly mistaken. The post office knows the weight of packages, the date/time shipped, the shipping class that was used to ship them, the amount paid for shipping, and the total weight. This information is available to anyone who has the receipt number, and asks for it. You charged me $30 shipping for a class of service that WAS NOT USED. That is mail fraud. I dont see you offering to refund my shipping charges. Spare me your claims about we have to research & trace with USPS. You have tried that type of crap on other people, I am not going there. A simple phone call confirms what I have stated to be true. But then again, you dont need to make such a call, as I did; you already know what the post office told me this morning to be true. My estimated weights are not estimates at all; they are EXACT. I placed samples of the items purchased on a very accurate digital scale. Oh really. Lets not forget the FACT that you sat on my money for 11 days before you shipped the one package that you sent; in fact you did not ship my package until 30 minutes after I called to complain about non shipment. Lets also not forget that you lied to me about having shipped the package. When you called me on the phone in response to my message of complaint, you claimed that the package had shipped on the 11th of March, followed by the fake invoice that you threw together after we spoke, which had NOT been sent to me earlier as you claimed, which stated that the package was shipped on the 15th. In fact both dates are wrong, as can be proven by the post office records, which clearly indicate that the package was not shipped until 12:42PM on the 16th, which by funny coincidence just happens to be exactly 30 minutes after the time of my call of complaint. The time of my call of complaint can be proven from my long distance records. The date of the purchase, (which was on the 6th of March), can be proven from your own automatically sent purchase confirmation, and credit card records. I have already had my bank charge back the entire purchase amount. I have no desire to conduct any further business with you. You are unethical, an outright liar, and a fraud, and I can back up every one of those statements with hard documents. The only thing that remains to be done is to photograph the one package that you did send, including its post mark, then forward it, and the photographs to the FBIs regional field office in Los Angeles. You reap as you sow, and brother, you are about to reap big time.

In response to my informing Office Store Depot via a message left on their answering machine that I had checked with the USPS about the package that they sent me, and ascertained that they had cheated me on shipping charges, and that the weight indicated that it could not possibly contain all of the merchandise that I ordered, I received the two email messages below. This is followed by my response to their email. I find it interesting that they are now claiming to have sent two packages, and not just one, (even though they only ever sent me one postal receipt). A print head is a very small item and would easily fit into a box with ink cartridges, I can think of no reasonable explanation as to why this would be done, unless of course it is not true, or, (as I now suspect), they ran out yesterday and sent the remainder of my order to cover their tracks. That type of action would be typical of what has already been reported by others here, and what they did after my complaint of non-shipment after they sat on my money for 11 days. In any case, there is no doubt that they have cheated me on shipping charges as I have already reported in my previous update. What ever they do at this point is academic, since I have already instructed my bank to charge back the purchase. I have no further desire to have anything to do with this 'company'. -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: March 25, 2008 4:47 PM To: ............ Subject: Re: Sales Receipt from OfficeStoreDepot Hello, our records show it was shipped out Priority Mail. We will have to research & trace with USPS. Sorry for the confusion. Thank You OSD -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: March 25, 2008 6:35 PM To: ...... Subject: Re: Sales Receipt from OfficeStoreDepot Dear Customer, All items were shipped via USPS in two separate packages. Unfortunately your estimated weights are not close to actually shipments made and your information is badly incorrect. Your items our in route and should arrive shortly since most items Internationally due take a bit of time. If you have any questions please feel free to contact us. Thank You, Customer Service Dept. From: .............. Sent: March 25, 2008 9:31 PM To: '[email protected]' Subject: RE: Sales Receipt from OfficeStoreDepot Joshua, >Thank You, >Customer Service Dept Please hold your keyboard while I laugh. Customer Service Dept? Now there is a contradiction in terms. Apart from the fact that this is a one man outfit run from a tiny little office located at 41 E. Huntington Drive, in Arcadia. Customer service department" indeed. My information is not badly incorrect. It is factual in all accounts. If there were two separate packages, then there would be 2 postal receipts You gave me one, not two, postal receipt numbers Where is your proof? You have not given me the second shipment number in your message, and that would be because it either does not exist, or you ran out and shipped a second package today to try and cover your tracks. If you think running out and putting a package into the mail today is going to change anything, you are badly mistaken. The post office knows the weight of packages, the date/time shipped, the shipping class that was used to ship them, the amount paid for shipping, and the total weight. This information is available to anyone who has the receipt number, and asks for it. You charged me $30 shipping for a class of service that WAS NOT USED. That is mail fraud. I dont see you offering to refund my shipping charges. Spare me your claims about we have to research & trace with USPS. You have tried that type of crap on other people, I am not going there. A simple phone call confirms what I have stated to be true. But then again, you dont need to make such a call, as I did; you already know what the post office told me this morning to be true. My estimated weights are not estimates at all; they are EXACT. I placed samples of the items purchased on a very accurate digital scale. Oh really. Lets not forget the FACT that you sat on my money for 11 days before you shipped the one package that you sent; in fact you did not ship my package until 30 minutes after I called to complain about non shipment. Lets also not forget that you lied to me about having shipped the package. When you called me on the phone in response to my message of complaint, you claimed that the package had shipped on the 11th of March, followed by the fake invoice that you threw together after we spoke, which had NOT been sent to me earlier as you claimed, which stated that the package was shipped on the 15th. In fact both dates are wrong, as can be proven by the post office records, which clearly indicate that the package was not shipped until 12:42PM on the 16th, which by funny coincidence just happens to be exactly 30 minutes after the time of my call of complaint. The time of my call of complaint can be proven from my long distance records. The date of the purchase, (which was on the 6th of March), can be proven from your own automatically sent purchase confirmation, and credit card records. I have already had my bank charge back the entire purchase amount. I have no desire to conduct any further business with you. You are unethical, an outright liar, and a fraud, and I can back up every one of those statements with hard documents. The only thing that remains to be done is to photograph the one package that you did send, including its post mark, then forward it, and the photographs to the FBIs regional field office in Los Angeles. You reap as you sow, and brother, you are about to reap big time.

In response to my informing Office Store Depot via a message left on their answering machine that I had checked with the USPS about the package that they sent me, and ascertained that they had cheated me on shipping charges, and that the weight indicated that it could not possibly contain all of the merchandise that I ordered, I received the two email messages below. This is followed by my response to their email. I find it interesting that they are now claiming to have sent two packages, and not just one, (even though they only ever sent me one postal receipt). A print head is a very small item and would easily fit into a box with ink cartridges, I can think of no reasonable explanation as to why this would be done, unless of course it is not true, or, (as I now suspect), they ran out yesterday and sent the remainder of my order to cover their tracks. That type of action would be typical of what has already been reported by others here, and what they did after my complaint of non-shipment after they sat on my money for 11 days. In any case, there is no doubt that they have cheated me on shipping charges as I have already reported in my previous update. What ever they do at this point is academic, since I have already instructed my bank to charge back the purchase. I have no further desire to have anything to do with this 'company'. -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: March 25, 2008 4:47 PM To: ............ Subject: Re: Sales Receipt from OfficeStoreDepot Hello, our records show it was shipped out Priority Mail. We will have to research & trace with USPS. Sorry for the confusion. Thank You OSD -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: March 25, 2008 6:35 PM To: ...... Subject: Re: Sales Receipt from OfficeStoreDepot Dear Customer, All items were shipped via USPS in two separate packages. Unfortunately your estimated weights are not close to actually shipments made and your information is badly incorrect. Your items our in route and should arrive shortly since most items Internationally due take a bit of time. If you have any questions please feel free to contact us. Thank You, Customer Service Dept. From: .............. Sent: March 25, 2008 9:31 PM To: '[email protected]' Subject: RE: Sales Receipt from OfficeStoreDepot Joshua, >Thank You, >Customer Service Dept Please hold your keyboard while I laugh. Customer Service Dept? Now there is a contradiction in terms. Apart from the fact that this is a one man outfit run from a tiny little office located at 41 E. Huntington Drive, in Arcadia. Customer service department" indeed. My information is not badly incorrect. It is factual in all accounts. If there were two separate packages, then there would be 2 postal receipts You gave me one, not two, postal receipt numbers Where is your proof? You have not given me the second shipment number in your message, and that would be because it either does not exist, or you ran out and shipped a second package today to try and cover your tracks. If you think running out and putting a package into the mail today is going to change anything, you are badly mistaken. The post office knows the weight of packages, the date/time shipped, the shipping class that was used to ship them, the amount paid for shipping, and the total weight. This information is available to anyone who has the receipt number, and asks for it. You charged me $30 shipping for a class of service that WAS NOT USED. That is mail fraud. I dont see you offering to refund my shipping charges. Spare me your claims about we have to research & trace with USPS. You have tried that type of crap on other people, I am not going there. A simple phone call confirms what I have stated to be true. But then again, you dont need to make such a call, as I did; you already know what the post office told me this morning to be true. My estimated weights are not estimates at all; they are EXACT. I placed samples of the items purchased on a very accurate digital scale. Oh really. Lets not forget the FACT that you sat on my money for 11 days before you shipped the one package that you sent; in fact you did not ship my package until 30 minutes after I called to complain about non shipment. Lets also not forget that you lied to me about having shipped the package. When you called me on the phone in response to my message of complaint, you claimed that the package had shipped on the 11th of March, followed by the fake invoice that you threw together after we spoke, which had NOT been sent to me earlier as you claimed, which stated that the package was shipped on the 15th. In fact both dates are wrong, as can be proven by the post office records, which clearly indicate that the package was not shipped until 12:42PM on the 16th, which by funny coincidence just happens to be exactly 30 minutes after the time of my call of complaint. The time of my call of complaint can be proven from my long distance records. The date of the purchase, (which was on the 6th of March), can be proven from your own automatically sent purchase confirmation, and credit card records. I have already had my bank charge back the entire purchase amount. I have no desire to conduct any further business with you. You are unethical, an outright liar, and a fraud, and I can back up every one of those statements with hard documents. The only thing that remains to be done is to photograph the one package that you did send, including its post mark, then forward it, and the photographs to the FBIs regional field office in Los Angeles. You reap as you sow, and brother, you are about to reap big time.

In response to my informing Office Store Depot via a message left on their answering machine that I had checked with the USPS about the package that they sent me, and ascertained that they had cheated me on shipping charges, and that the weight indicated that it could not possibly contain all of the merchandise that I ordered, I received the two email messages below. This is followed by my response to their email. I find it interesting that they are now claiming to have sent two packages, and not just one, (even though they only ever sent me one postal receipt). A print head is a very small item and would easily fit into a box with ink cartridges, I can think of no reasonable explanation as to why this would be done, unless of course it is not true, or, (as I now suspect), they ran out yesterday and sent the remainder of my order to cover their tracks. That type of action would be typical of what has already been reported by others here, and what they did after my complaint of non-shipment after they sat on my money for 11 days. In any case, there is no doubt that they have cheated me on shipping charges as I have already reported in my previous update. What ever they do at this point is academic, since I have already instructed my bank to charge back the purchase. I have no further desire to have anything to do with this 'company'. -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: March 25, 2008 4:47 PM To: ............ Subject: Re: Sales Receipt from OfficeStoreDepot Hello, our records show it was shipped out Priority Mail. We will have to research & trace with USPS. Sorry for the confusion. Thank You OSD -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: March 25, 2008 6:35 PM To: ...... Subject: Re: Sales Receipt from OfficeStoreDepot Dear Customer, All items were shipped via USPS in two separate packages. Unfortunately your estimated weights are not close to actually shipments made and your information is badly incorrect. Your items our in route and should arrive shortly since most items Internationally due take a bit of time. If you have any questions please feel free to contact us. Thank You, Customer Service Dept. From: .............. Sent: March 25, 2008 9:31 PM To: '[email protected]' Subject: RE: Sales Receipt from OfficeStoreDepot Joshua, >Thank You, >Customer Service Dept Please hold your keyboard while I laugh. Customer Service Dept? Now there is a contradiction in terms. Apart from the fact that this is a one man outfit run from a tiny little office located at 41 E. Huntington Drive, in Arcadia. Customer service department" indeed. My information is not badly incorrect. It is factual in all accounts. If there were two separate packages, then there would be 2 postal receipts You gave me one, not two, postal receipt numbers Where is your proof? You have not given me the second shipment number in your message, and that would be because it either does not exist, or you ran out and shipped a second package today to try and cover your tracks. If you think running out and putting a package into the mail today is going to change anything, you are badly mistaken. The post office knows the weight of packages, the date/time shipped, the shipping class that was used to ship them, the amount paid for shipping, and the total weight. This information is available to anyone who has the receipt number, and asks for it. You charged me $30 shipping for a class of service that WAS NOT USED. That is mail fraud. I dont see you offering to refund my shipping charges. Spare me your claims about we have to research & trace with USPS. You have tried that type of crap on other people, I am not going there. A simple phone call confirms what I have stated to be true. But then again, you dont need to make such a call, as I did; you already know what the post office told me this morning to be true. My estimated weights are not estimates at all; they are EXACT. I placed samples of the items purchased on a very accurate digital scale. Oh really. Lets not forget the FACT that you sat on my money for 11 days before you shipped the one package that you sent; in fact you did not ship my package until 30 minutes after I called to complain about non shipment. Lets also not forget that you lied to me about having shipped the package. When you called me on the phone in response to my message of complaint, you claimed that the package had shipped on the 11th of March, followed by the fake invoice that you threw together after we spoke, which had NOT been sent to me earlier as you claimed, which stated that the package was shipped on the 15th. In fact both dates are wrong, as can be proven by the post office records, which clearly indicate that the package was not shipped until 12:42PM on the 16th, which by funny coincidence just happens to be exactly 30 minutes after the time of my call of complaint. The time of my call of complaint can be proven from my long distance records. The date of the purchase, (which was on the 6th of March), can be proven from your own automatically sent purchase confirmation, and credit card records. I have already had my bank charge back the entire purchase amount. I have no desire to conduct any further business with you. You are unethical, an outright liar, and a fraud, and I can back up every one of those statements with hard documents. The only thing that remains to be done is to photograph the one package that you did send, including its post mark, then forward it, and the photographs to the FBIs regional field office in Los Angeles. You reap as you sow, and brother, you are about to reap big time.

Here is a further update. I just spoke with the USPS. According to them, the package that was sent to me weighs 6 ounces, and Office Supply Depot paid $2.24 to ship it. Now let's look at the math. I purchased 50 ink cartridges, and 1 print head. I just got out my scale, and a full ink cartridge weighs .85 ounce, and the print head weighs 2.1 ounces. 50*.85=42.5 ounces, plus the 2.1 ounces for the print head totals 44.6 ounces, (plus the weight of the packaging). The math says that the package contains only the print head and not the ink, since the print head at 2.1 ounces plus the weight of the packaging would come out to approximately 6 ounces. There is no way that this package contains the ink, for which I was charged $84.50. And of course, we cannot forget the $30.00 that I was changed for shipment via USPS Priority Mail International, while the package was only shipped via airmail at a cost of $2.24..... I have just instructed my bank to charge back the full purchase price. Once the package arrives I will photograph it, and then open it and photograph the contents. Then I will either return it via registered mail, or send it to the FBI field office in Los Angeles and report it as a case of mail fraud, asking them to investigate.

Here is a quick update. I was charged $30.00 for shipping via the USPS Priority Mail International service, (which provides a tracking service). When I had seen no tracking entries for my package after 8 days, I called the USPS this morning, only to discover that the package was sent by regular Air Mail. According to the shipping rates on the USPS web site, the maximum weight that a package can be for this service is 4 Lbs., and the shipping charge would be $15.46. I am quite certain that the weight of my package would be less than half this, which would have made the shipping charge about $8.00. I have advised this clown via email that if he has not refunded the difference to my credit card by the end of today that I will have the entire purchase price charged back by my credit card company, and I will then only pay him for the purchase price and the actual shipping costs as indicated on the package when/if it arrives, (and assuming that everything is as purchased/advertised).

Here is an update on my report from yesterday. As expected, the USPS tracking system now shows that my item shipped at 12:42 PM yesterday. This was shortly after my original message of complaint left via answering machine. We therefore now have conclusive evidence that this John Jacobs lied to me yesterday when he stated that my item had shipped on March 11th, 2008, and also in the quickly put together, (after my call of complaint), "invoice" that he mailed me, which showed the shipping date to have beein on March 15th. This preempts my ability to charge back the credit card charges, (for the time being). Based on previous reports, I would not be surprised if I get either a defective print head, or cartridges containing substandard ink. Look for updates here. Again, this means that he sat on my money for 11 days, and did not ship the item until I called to complain about non-receipt. Another interesting item: I noticed that some of the previous complaints about this company were over items purchased at eBay. This got me curious about the feedback available there. The eBay user ID is under osdstore, and surprise, this eBay account was suspended as of February 26th 2008; gee I wonder why! Unfortunately, this deletion means that all of the auction details have been deleted, as has all negative commentary. He was a member since 2007, but there is no way to see any of the past commentary, (no doubt all of the people who complained here, who also purchased items at eBay left negative comments there, but they are no longer visible). In any case, based on the numerous reports here, I think there can be no doubt as to why he got tossed at eBay. One has to wonder why there are always such great delays by this company in shipping items. This is speculation, but my guess is that he is in arrears with his suppliers, and is playing one customer off against another; thus he uses the funds from the latest sales to pay his suppliers for the items of previous sales, Otherwise, they would not ship to him. This would result in the shipments for all orders being late. As we have seen in previous reports here, he will do everything possible to delay the return of, or the issuing of credits for returned items, since this would cause havoc with the above system. I suspect that a Dunn & Bradstreet report on this business would prove most enlightening, and would very likely confirm the above speculation.