OSM123
Las vegas,#2UPDATE Employee
Wed, October 27, 2010
OSM
is committed to providing aggressive and effective advertising for all of its'
customers. To discuss this with OSM directly, please feel free to call
877-566-6686 Monday - Friday between the hours of 8am and 5pm PST. Our friendly
customer service representatives are more than happy to assist you.
Adolph
Homosassa 46517,#3General Comment
Thu, October 14, 2010
I am usually cognizant of vehicle sale efforts, particularly used vehicles. I am tuned in to market availability, and have made used vehicle purchases on E Bay.
.
Bottom line, in 30 plus years of buying and selling used cars and motorcycles, NEVER have I seen any advertising initiated by One Stop Motors. One can only conclude their primary effort is directed at soliciting listings on vehicles already advertised on existing for sale formats. Once they initiate a contract with a seller, IMHO that seemingly terminates any meaningful action on their part. Frankly, doing so without significant (or any) advertising efforts put forth on their part would produce a handsome income stream. Vehicle sales? Not likely.
Tim
Las Vegas,#4UPDATE Employee
Thu, April 20, 2006
One Stop Motors (OSM) would like to take the opportunity to respond to the comments made here and show our side of this issue. CLC makes several claims and uses quotes from a response to a BBB complaint he filed. Several of the quotes he uses are incomplete and taken out of context.
While Mr. Wilder may have misstated the date that CLC signed up for their advertising package, what does that really have to do with anything? Mr. Wilder stipulates that CLC actually signed up on the 16th of March. What is germane is that CLC freely chose to purchase an advertising package as he clearly states that he waited a month to sign up with OSM. He then claims that he did not want to sign up as the price had changed. CLC had missed a special offer that OSM was running and that was not available when he did choose to sign up. He then makes the claim that he was told that an eBay account would be included. This is blatantly false, and OSM has the original email that was sent to CLC clearly showing that the package that he purchased did not include any eBay auctions.
Mr. Wilder did indeed read and respond to CLC's original complaint. CLC states that he was told that OSM could have my bike sold in a matter of weeks at a higher price due to their financing and multiple ways of getting the ad to the public. What CLC is quoting is out of context and includes phrasing not used in our sales presentation. OSM can often get a higher asking price due to the ability to provide financing. OSM also states that approximately 70% of our clients' vehicles sell within the first 8 to 10 weeks. OSM never claims to have any specific buyer for any vehicle within any time period. It is the same with any other advertising that someone may purchase.
CLC then states that he called a week later and he claims that no one knew what was going on. Again, CLC misstates here. His ad was built and the photos he sent lacked the proper information to post them to any ad. Once that information was obtained on that call his pictures were added. The reason he had to call was that OSM had no idea where the photos we received were to be placed.
CLC then claims again that he should be receiving an eBay auction with his package and again he is incorrect. CLC needs to be sure of the package that he purchased and what was included. All of our packages are listed clearly on our website. He was told correctly that there would be an additional charge of $100.00 to upgrade his package. He was never given a runaround he was simply told what the cost would be to upgrade.
CLC then goes on to claim that he had a heated discussion with Mr. Tom Rothrock, who was at that time the Customer Service Manager for OSM. It appears that CLC was concerned mostly at this time about his keyword optimization. Our research team put several phrases together for CLC's motorcycle and the phrases were working properly. CLC makes that claim that Mr. Rothrock had to finally give him specific phrases to search with. Mr. Rothrock gave CLC the phrases at the very beginning of the keyword optimization part of the call and CLC ignored that information. CLC was also asked if he worked in the Internet advertising or marketing industries which he answered no to. Mr. Wilder was simply re-stating this in his response. There was no attack on CLC's character, knowledge, background, or intelligence as CLC claims. By his own admission, he does not have the expertise needed to establish effective keywords. CLC's questions about how he got Mr. Rothrock's email address are baseless in this issue as Mr. Rothrock always gave contact information to those who spoke with him. As to what CLC would use the email address for is anyone's guess. Mr. Wilder is simply stating facts as they have been relayed to him by Mr. Rothrock. Mr. Wilder is not attempting to sidetrack anything; again, he is stating the facts as they have been relayed to him.
Evidentially CLC thinks that quality customer service is telling the customer what they want to hear or giving something away when it is not included with what was purchased. That is not the case. The quality customer service that CLC received was consistent information that he received each and every time he called. Unfortunately it was information that CLC did not agree with. The plan he purchased did not include an eBay auction. There are associated fees with upgrading any of our packages. CLC continued to call in hopes of getting a different answer, and when he did not, he did receive a call from the Customer Service Manager at the time Mr. Rothrock, who again explained the very same thing. Aside from hearing the exact identical information from a Manager, there really was no need for CLC to speak with a Manager. OSM isn't like some organizations where the answers change depending on who you speak to.
Mr. Wilder is not taking this dispute personally as CLC claims; he is simply relating the facts as they have been shared with him from Mr. Rothrock. Mr. Wilder was informed of the conversations that had taken place with CLC. While OSM does not record conversations, we do monitor them on a regular basis for quality assurance. CLC would have no idea if or when that was happening when he called in. As Mr. Wilder is the OWNER of OSM he would be exactly the person to respond to any complaints registered with outside agencies as he performs the investigations and then responds accordingly. Mr. Wilder is ALWAYS professional in his responses and does not resort to any type of personal attacks in them. There is never a bulldog approach used in the responses, it is always factual and contains all of the advertising that was done for the client. CLC conveniently leaves out the fact that all of the advertising he purchased was indeed provided for him.
CLC makes reference to several attachments that do not appear with his response, while OSM is still running the advertising for this motorcycle and we invite anyone to come out to www.onestopmotors.com to view it and make up their own minds about the quality of the advertising. CLC claims that his search results only came up on one search engine, did he try any others like MSN or AltaVista? It doesn't seem like it.
Given all of the work that is provided for the price that we charge, our packages are very reasonably priced. I'm sorry that CLC doesn't think so. A refund in this case is unwarranted as all of the advertising that he purchased was indeed provided and continues to be provided to this very day as CLC has yet to inform OSM that he has sold his motorcycle.
I wonder if he is posting this type of response for ALL of the advertising he purchased for his motorcycle. There is no scam on the part of OSM as we provide all of that advertising that our customers purchase and provide access to services that other advertising companies do not. Mr. Wilder is of course biased, as he owns the company, and fully involved as he investigates each concern personally. CLC is certainly entitled to his opinion, but I invite ANYONE to call me personally and ask any questions or discuss any concerns they may have.
Tim Giffey
General Manager
OneStopMotors.com
877-566-6686
[email protected]