- Report: #1374318
Complaint Review: One Stop Vaccum Shop (Kirby) - Elmira New York
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Author Confirmed
Why?
One Stop Vaccum Shop (Kirby)
100 North Main St Room 112 Elmira, 14904 New York, USA
Phone:
6078462733
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
One Stop Vaccum Shop (Kirby) Wrestle Shere received a call stating we had won a free carpet cleaning for one room from a raffle I had bought last fall. They didn't tell me it also would be a demonstration for a Kirby Vacumm Elmira New York
Received a phone call from One Stop Vaccum Shop stating my husband had won a free room carpet cleaning for one room as he had bought a $20 raffle ticket last fall. They never stated it would be a demonstration of a Kirby Home Care System. The gentleman that did the demonstration & room was very friendly, appropriate, definetly knew the system very well. We signed a contract which had a 3 day cancellation date. I tried using the vaccum on the 4th day after we had signed contract, found it very difficult to move & lift as I have had 2 serious back surgeries. If we were 20 years younger the system would have been excellent but now we are in 60's & 70's we can't use the system due to the weight & handling of system. I called the company that Monday telling them we did not want the system as it is completly not suitable for us, was told I was beyond the 3 day cancellation day, therefore we are stuck with it. I am so frustrated as cannot use this product, want to return the product & cancel contract. We ended up going out to buy a new Shark which is so much more easier & manageable to use. We always try to work & cooperate with others but when we are being totally ignored, it does ruffle my feathers. Please someone help us as we are also on a fixed income and don't want to have to continue paying for something we cannot use( as of today our first payment is June 3rd)
3 Updates & Rebuttals
Kirby-Consumer Relations
Cleveland,Ohio,
USA
The Kirby Company
#2REBUTTAL Owner of company
Mon, October 09, 2017
Hello. We were disappointed to read your post. Even though The Kirby Company is not a party to the agreements between the salespeople or “dealers” that were at your home and the independent distributorships with which they affiliate, The Kirby Company still takes these matters like yours, that involve these distributorships seriously, and would like to discuss your concerns. Please call us at 1-800-494-8586, M-F 8 am-5 pm (EST) as we would like to investigate your concerns further. We look forward to speaking with you.
Kirby-Consumer Relations
Cleveland,Ohio,
USA
One Stop Vacuum Shop
#3UPDATE Employee ..inside information
Tue, May 23, 2017
Hello. We were disappointed to read your post. Even though The Kirby Company is not a party to the agreements between the salespeople or “dealers” that were at your home and the independent distributorships with which they affiliate, The Kirby Company still takes these matters like yours, that involve these distributorships seriously and would like to discuss your concerns. Please send an email to [email protected] and provide your phone number in order for Mr. Balewski to call you to discuss your concerns. Thank you.
Kirby-Consumer Relations
Cleveland,Ohio,
USA
One Stop Vacuum
#4UPDATE Employee ..inside information
Tue, May 23, 2017
Hello. We were disappointed to read your post. Even though The Kirby Company is not a party to the agreements between the salespeople or “dealers” that were at your home and the independent distributorships with which they affiliate, The Kirby Company still takes these matters like yours, that involve these distributorships seriously and would like to discuss your concerns. Please call 1-800-494-8586, Monday-Friday – 8:00 AM – 5:00 pm, EDT so that a Consumer Relations representative can investigate your concerns further. We look forward to speaking with you.
