Report: #1281502

Complaint Review: Online Fusion Inc - Wilmington Delaware

0 Updates & Rebuttals

Reported By:

Arjian - ANN ARBOR, Michigan, USA

Submitted:

Updated:

Author Not Confirmed

Why?

Online Fusion Inc

501 Silverside Road, suite 105 Wilmington, 19809 Delaware, USA

Phone:

302-231-1297

Web:

www.BestPetParent.com

Categories:

Pet Shops & Supplies

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Online Fusion, Inc Best Pet Parent Do NOT order from them - THEIVES Wilmington Delaware

On 3/27/15 supposedly for the cost of shipping, $7.95. During the order, other offers started popping up, all of which I declined. Suddenly, I started receiveng emails thanking me for ordering everythng!

Thank you for ordering 2 LED leashes at $9.95. Thank you for ordering Dog Food Secrets for $27.00. I immediately contacted the company and demanded they stop the extra orders. On 3/30/15 I had to email them again as they had charged my account for EVERYTHING!

They finally did remove the charges for the leashes and dog food secrets, but collars and no refund. Here's the email I finally received on MAY 13

Glecie (Online Fusion Inc)

May 13, 17:29

Hi Ginger-

I apologize for the lack of communication on our end. I've checked our system and see that your order was effected by an error made by our shipping company. We have since found a new shipping provider and have submitted your order to be reshipped to you correctly. Our shipping provider estimates you should receive your order by the 28th of this month. As this just an estimate, it may arrive a few days before or after that.

Again, I apologize for the lack of communication on our end, please let me know if there is anything else I can do to help.

Cielo

Customer Support

http://bestpetparent.com/

I emailed again on 6/8. On 6/10 I received this email:

Glecie (Online Fusion Inc)

Jun 10, 18:35

HI Virginia,

I'm sorry to hear that your order hasn't arrived yet. We will contact our shipping provider and see what information they have about your order. Please be assured that we are working as quickly as possible to sort this out. We appreciate your patience.

Dyan

Customer Support

http://bestpetparent.com/

6/26 I emailed them again. 6/27, I received this:

Glecie (Online Fusion Inc)

Jun 27, 16:18

Hi Ginger,

Thank you for your email. At this time I am unable to provide you with a satisfactory answer, so I have escalated this ticket to my Supervisor. You can expect a response from our customer support supervisor Alyssa within 2 business days. We do this so that your issue can be given the consideration it deserves and we can sort it out ASAP. Thanks for your patience!

Regards,

Cielo

Customer Service

http://www.bestpetparent.com

7/7 and 7/10 I sent more emails. Nothing more from them since last June.

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