- Report: #1281502
Complaint Review: Online Fusion Inc - Wilmington Delaware
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Author Not Confirmed
Why?
Online Fusion Inc
501 Silverside Road, suite 105 Wilmington, 19809 Delaware, USA
Phone:
302-231-1297
Web:
www.BestPetParent.com
Categories:
Business Rating:
(0)
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Online Fusion, Inc Best Pet Parent Do NOT order from them - THEIVES Wilmington Delaware
On 3/27/15 supposedly for the cost of shipping, $7.95. During the order, other offers started popping up, all of which I declined. Suddenly, I started receiveng emails thanking me for ordering everythng!
Thank you for ordering 2 LED leashes at $9.95. Thank you for ordering Dog Food Secrets for $27.00. I immediately contacted the company and demanded they stop the extra orders. On 3/30/15 I had to email them again as they had charged my account for EVERYTHING!
They finally did remove the charges for the leashes and dog food secrets, but collars and no refund. Here's the email I finally received on MAY 13
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Glecie (Online Fusion Inc) May 13, 17:29 Hi Ginger- I apologize for the lack of communication on our end. I've checked our system and see that your order was effected by an error made by our shipping company. We have since found a new shipping provider and have submitted your order to be reshipped to you correctly. Our shipping provider estimates you should receive your order by the 28th of this month. As this just an estimate, it may arrive a few days before or after that. Again, I apologize for the lack of communication on our end, please let me know if there is anything else I can do to help. Cielo |
I emailed again on 6/8. On 6/10 I received this email:
Glecie (Online Fusion Inc)
Jun 10, 18:35
HI Virginia,
I'm sorry to hear that your order hasn't arrived yet. We will contact our shipping provider and see what information they have about your order. Please be assured that we are working as quickly as possible to sort this out. We appreciate your patience.
Dyan
Customer Support
http://bestpetparent.com/
6/26 I emailed them again. 6/27, I received this:
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7/7 and 7/10 I sent more emails. Nothing more from them since last June.
