- Report: #1069939
Complaint Review: onlinecarstereo.com - Vernon California
Reported By:
Dairyman1222 -
Charlotte, North Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
onlinecarstereo.com
5014 Hampton St. Vernon, 90058 California, USA
Phone:
888.615.5663
Web:
www.onlinecarstereo.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
onlinecarstereo.com Stole my money in wont give it back! Vernon California
I order a item fron this company Ian's changed my mind so I called to Cancel my order the 1st person I spoke to hung up so I callEd back again after being on hold for about 30min I Finally spoke to someone they void my order for in told me it 2 to 3 Business days to Receive my refund here it is the 5th day I called my bank in the said the company haven't even Processed a refund yet I feel like am getting ripped off for my money!!
1 Updates & Rebuttals
MariOCS
Vernon,California,
Onlinecarstereo.com Void Order Procedure
#2REBUTTAL Owner of company
Wed, July 31, 2013
When a customer places an order we have a pending authorization from credit card / bank, until the order gets processes and shipped and thats when we physically go and capture the funds from the orignal amount that was on authorized.
When an order gets cancelled / voided we will not charge the card / bank. Bigger banks will normally drop off the authorization with-in a couple of days. Smaller banks will take a bit longer and most pre-paid cards will take up to 25-30 business days. Normally a customer will call the 800# on the back of the card and get the information needed to have the authorization removed. This is case by case basis. Customer would need to contact us so we can help and get this resolved as soon as possible.
