- Report: #1239574
Complaint Review: ORBITZ TRAVEL - Nationwide
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Author Confirmed
Why?
ORBITZ TRAVEL
Nationwide, USA
Web:
orbitz.com
Categories:
Business Rating:
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ORBITZ TRAVEL Rip off, thieves, Con Artists, dream Breakers unkmown Nationwide
I used a travel app to purchase a flight on Delta Airlines and it kept referring me to Orbitz. I filled in the data that I wanted a flight from Va. To Phoenix. It kept presenting available flights and as I selected one, the program said it was filled and kept up selling me until I finally paid $273.00 for a flight for my daughter to come and help me through a difficult time. I paid for it by credit card. Four days before the flight my daughter was injured and needed to change the flight date. She contacted Delta and they had a fee of $200.00. I went on the Orbitz Site and they said I need to cancel the one flight before I could pick another. They claimed they would credit my account with balance after fees. The fees were exactly the entire $273.00 I had paid. Now, I get constant Orbitz Emails for deals with them. Why would I even consider using Orbitz, ever !!?? Beware !!
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
USA
Your Recent Orbitz Experience
#2UPDATE Employee
Tue, July 07, 2015
Hello,
My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Shalon
Orbitz Customer Relations
Chicago, IL
