- Report: #470164
Complaint Review: Orbitz.com - Chicago Illinois
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Author Confirmed
Why?
Orbitz.com
500 W Madison Chicago, 60661 Illinois, U.S.A.
Phone:
888-6564546
Web:
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Orbitz.com OVER CHARGE and RIPOFF!!! Chicago Illinois
I booked tickets online for a friend at Orbitz they charged his account twice and then refused to call the bank to have the money released.
I spoke with a customer service representive "Meg" whom claimed to have faxed the report.
My friends bank informed him that the report was not sent, I called Orbitz only to be told that "Meg" does not exsists.
I spoke with five different customer agents two being supervisors, they would only offer me a $50 voucher to another trip as if I would book on that website again.
I was on the phone with them from 4pm until after 9pm. No one seemed to care that the account was over drawn due to a glitch on their website.
Quinique
Bronx, New York
U.S.A.
I spoke with a customer service representive "Meg" whom claimed to have faxed the report.
My friends bank informed him that the report was not sent, I called Orbitz only to be told that "Meg" does not exsists.
I spoke with five different customer agents two being supervisors, they would only offer me a $50 voucher to another trip as if I would book on that website again.
I was on the phone with them from 4pm until after 9pm. No one seemed to care that the account was over drawn due to a glitch on their website.
Quinique
Bronx, New York
U.S.A.
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
U.S.A.
Orbitz Customer Relations
#2UPDATE Employee
Mon, February 08, 2010
Hello,
I work for Orbitz Customer Relations and we would be interested in getting this matter resolved for you. If you could please provide your Orbitz Record Locator for this reservation, we will research and get in touch with you.
Thank you,
Orbitz Customer Relations
