- Report: #1020195
Complaint Review: Orchard Bank - City of Industry California
Reported By:
alanv25 -
Joliet, Illinois, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Orchard Bank
PO Box 60501 City of Industry, 91716 California, United States of America
Phone:
Web:
orchardbank.com
Categories:
Business Rating:
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Orchard Bank DO NOT GET A CREDIT CARD FROM ORCHARD BANK City of Industry, California
I've had a credit card with Orchard for about 5 years and always made my monthly payment on time. I made one late payment at about the same time I applied for a mortgage loan, and this went on my credit reports and prevented me from getting the loan. My wife had 5 major strokes and bypass surgery in the brain, is now disabled, and fell in love with this home we were trying to purchase.
When I called customer service to ask to have this removed from my credit report, citing that my past payment history was great and this was preventing me from purchasing a home, the customer service rep acted like she could not care less and denied my request. One mistake should not prevent me from buying a home, but Orchard is completely unforgiving. They are completely inflexible and unwilling to work with their customers.
I advise everyone who reads this to cancel your account with Orchard if you have one because they will not be there when you need them. If you don't have a credit card with Orchard, do not make the mistake of getting one. They do not care about you no matter how much you are in need.
When I called customer service to ask to have this removed from my credit report, citing that my past payment history was great and this was preventing me from purchasing a home, the customer service rep acted like she could not care less and denied my request. One mistake should not prevent me from buying a home, but Orchard is completely unforgiving. They are completely inflexible and unwilling to work with their customers.
I advise everyone who reads this to cancel your account with Orchard if you have one because they will not be there when you need them. If you don't have a credit card with Orchard, do not make the mistake of getting one. They do not care about you no matter how much you are in need.
1 Updates & Rebuttals
Jim
Orlando,Florida,
USA
Once Again...
#2Consumer Comment
Tue, February 26, 2013
Who made the late payment? Orchard Bank, the man in the moon, King Kong? Who made the damned late payment? YOU DID! YOU destroyed your ability to NOT get a mortgage by YOUR payment record! Once again, just another sorry case of a sorry individual blaming someone else for what THEY did. GROW UP!!
