Complaint Review: Paramount Paymet systems - Meridain Idaho

As long as you are more concerned about being right, then you are about how you treat your clients ... you will keep getting complaints and eventually be out of business entirely.

You posted a client's personal information online?

What the F is wrong with you?

I just spent two days being herassed by this company for not wanting to be emailed to anymore ... I am glad that people are letting the puplic know about this joke of a company. 

Its not the consumer's fault that the people who work here are lying jerks.

I am an employee of Paramount, it is truly sad that someone would go so far to drag good people through the mud. I can assure you that we take every precaution to ensure the security and validity of the contract with our Merchants. In order to protect our Merchants as well as ourselves we use DocuSign for all paperwork. Attached you will find the Certificate supplied by docusign that tracked not only the email address the client opened the paperwork from but the IP address of his computer as well.

The company who filed this complaint is EJ Engines and is located in Deleware (we are located in Idaho) by doing a simple IP search online you can see that the IP Address 71.123.39.241 show that the computer used was located in the state of Deleware.

×

1 / 0

❮ ❯

The corresponding negative report is questionable from the beginning.   First things first.  I have scoured our leads, our sales database and all of our calls and have failed to find a customer of ours named "Francesca".   Also, there is no such town as "Fairlawn Idaho".

To the specific complaints notated in the negative report.

1.  Yes we have sales people named Isaac and Bryan.  
There are stop gap measures in place with the leasing company we contract with that make it impossible for any salesperson to forge a document.   The document is 6 pages and requires 2 signatures and 6 initials.   When the document is submitted to the leasing company the leasing company contacts the merchant or requires a form signed by the merchant saying that the equipment was installed and is working before any commissions are paid.  No money is collected from the merchant up front and the merchant has the paperwork in their hands to review before signing.

2.  Unfortunately each underwriting process is different for each merchant.   This equipment could very well have taken 3 weeks to deliver if paperwork was not completed fully or other documents needed to complete the review of the merchant to approve their account, build their file, download their equipment and ship the equipment.   Many times we tell the merchant what extra documentation may be required and we end up waiting for days or sometimes weeks before we get the required documents to finalize underwriting.  We do tell customers that if all paperwork is filled out completely, signed where needed, and additional required documents are included it could take 3-7 business days.

We have two contracts that require underwriting from two separate companies.  There are times when  one has been approved and they charge their set-up fee for building a file before the other has been approved and equipment shipped.   However, for every customer to whom this has happened we have gladly paid for their fees charged before receiving equipment.  We can provide examples and reference phone numbers to back up this claim. The only time we ever tell a new customer that "there is nothing we can do" is when they have buyers remorse and want to get out of their contract.  We resell leasing contracts from leasing banks.  We are not the leasing company that they signed a contract with.  We give them the phone number to the customer service department of the bank they contracted with if they want to try to get out of their contract.

3.  As to never being able to reach us by phone.  Our number is 866-663-0810.  We have a sales department and a customer service department.  I leave it to the reader to call our number and see if he/she is unable to ever reach anyone.

4.  Northern Leasing is one of the leasing banks we resell.  Unfortunately neither Paramount Payment Systems nor Secure Payment Systems has any control over Norther Leasing's complaints with the BBB or customer service.  We can only show people our BBB ratings which are both A+ ratings.

5.  A finance company that doesn't want to finance any customers would not be in business for very long (I assume that "Claims" means not financing someone).  There are underwriting guidelines if there were not, they again wouldn't be in business for very long. Unfortunately we cannot approve everyone. We do charge a finance fee and it can be anywhere from 8.5% to 25% depending upon the amount being financed and the length of the term.    This is not an APR but a one time fee.  This is how we make money as we are not a charity, nor a non-profit organization. This merchant is complaining about 15% price hike for a finance fee.  Obviously this person does not understand finance at all.  If they would research what credit card rates are they would see that most people pay 15-21% APR.... again, ours is a ONE TIME fee.  The math shows that ours is a much much less  cost to the end consumer than offering a regular bank loan or using a credit card.

I do agree with this person on one note,  "Do your due diligence"  I agree.  Know what other credit options are out there. If you have a rudimentary understanding of credit and finance you will understand that a one time finance fee is much better for the end customer than an APR which can drag out for years.   The complainant makes it look as if we force the merchant to force their customers to use this program....  This program is only for merchants who want to have another payment option in their belt for customers that do not have the cash or credit score needed to receive the merchant's product or service.  Most of the time if the consumer wants or needs the service or product bad enough, paying a finance fee is not a problem for them.

I also agree that you should look us up on the BBB.  I think you will be happy with what you find.

I must take issue with the complainant bringing up the full names and personal facebook pages of our sales people.   Again, these are personal facebook pages that have nothing to do with Paramount Payment Systems or Secure Payment Systems.   With that said, if the complainant knew much about facebook he/she would know that people do communicate through facebook.  That is the purpose and nature of that particular social network.

I highly doubt that the merchant spent $2000 in lawyer fees to get out of a lease.  It would have cost much less to pay it off in full.  If I knew the actual name of the complainant and their business I would be able to look up the copy of their agreement and prove this.

As most people know, larger companies will make mistakes and customer's will have bad experiences from time to time.  No company is immune to that fact.  However this particular case is not one of those times.   From what I can glean from the negative report, it was written by a Merchant who had buyer's remorse, realized that they didn't do their due diligence by reading through or understanding what they were signing and wanted to back out after the fact without actually trying the product.  Again, if I knew the actual name and business name I would be able to prove that this customer didn't even use the finance program once.

Jared McDaniel
Owner
Paramount Payment Systems
208-794-8888