It seems to me that these guys have some serious issues with setting the expectations of their clients.
If they're a non-profit org. why can't they get the help of some people who actually care about the work they're doing?
I'm beginnning to see a clear reason why the Parole Board of Canada has posted some very clear notices about the potential of fraud.
pbc-clcc.gc.ca/prdons/fraud-eng.shtml
Is it time for us to start to find someone to put together a class action suit?