- Report: #1134707
Complaint Review: Parts Geek - Internet
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Parts Geek
Internet, USA
Web:
http://www.partsgeek.com
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Parts Geek Partsgeek.com Terrible Customer Service, Will not deliver parts still owed to complete my order Marlton, NJ Internet
I recently ordered two lower control arm bushing kits in addition to several other parts. They failed to ship one bushing kit (two bushings). The bushing are packaged separately in boxes clearly marked QTY:1ea. They are demanding I return the two bushings I received before they will refund me for the bushings they still owe me. They shorted the order, there is no incomplete packaging as they are clearly marked on the boxes as 1ea. They also refuse to complete the order by shipping they two they still owe me for. This isn't a lot of money I understand, but if thye successfully rip off customers $50 at a time by the hundreds it begins to add up to an awful lot of thievery they are getting away with. They owe me one bushing kit, or to refund me the money I paid them for parts that have not been delivered but they refuse to do either.
Steer very clear, or hope that you don't have an issue with them! If you do, they won't even give you a phone number to speak with anyone to resolve the issues, everything is impersonally handled through email.
1 Updates & Rebuttals
Adam
Fairborn,Ohio,
I thought the same thing
#2General Comment
Sat, June 28, 2014
I wrote the complaint about missing 4 out of 5 parts. I thought the same thing as you did when you said if they rip off thousands of customers $50 or $35 in my case, that adds up to a lot of money. This kind of stuff hurts the companies that are actually legit.
