- Report: #1469803
Complaint Review: Parts Geek - Marlton NJ
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Parts Geek
777 route 70 east suite g-103 Marlton, 08053 NJ, United States
Web:
Partsgeek.com
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Parts Geek took our money and won't send the merchandise and will not return calls or emails asking them to call you Marlton, NJ
BUYER BEWARE!!!!
TERRIBLE COMPANY AND TERRIBLE CUSTOMER SERVICE!!!!
We ordered two wheels for a cutomers car and one wheel showed up and the other didnt. I contaced them and they said give it more time.
I said you sent both wheels from the same place at the same time why is one here and one not a week later?
You can only email and they take 24-48 hours to reply and they only reply with one or two sentence standard scripts. They never adress your particular issue.
I could not get an answer from them so I contacted UPS and they informed me the seller only supplied a shipping authorization for one of the boxes and not the other one so the package was stiil in Charlotte NC.
I contacted them via email again and 24-48 hours later i get a one sentence reply that I need to wait longer and track it.
I sent them a reply telling them the problem with the label and they reply 24-48 hours later that they have 10 business days and I need to wait.
I reply again and 24-48 hours later I get reply that they will open an investigation and get back to me in 30 days when that is completed.
I reply that I want a refund asap and I 24-48 hours later I get a reply saying the came thing and no mention of the refund.
I lost my customers account and they are livid and I do not blame them.
Parts Geek is a joke. BEWARE!!! they take your money up front and could care less if or when you gey your parts or if they made a mistake.
Mistakes happen i get that buts it how you respond and rectify the situation that make the difference. We have been harmed by this company and I srongly suggest you buy your parts somwhere else.
BEWARE!!! TERRIBLE CUSTOMER SERVICE!!!
TERRIBLE!!!!
