- Report: #401432
Complaint Review: PayPal - Nationwide
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Author Confirmed
Why?
PayPal
www.paypal.com Nationwide, U.S.A.
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PayPal does not care one bit about their buyers all they care about is hteir money everything is false advertizing Staten Island New York
Here's paypal response to a couple emails that i've sent them reporting a company for selling counterfeited and fake items.
Dear Denise,
Thank you for contacting PayPal.
My name is Nestor xxxxx. From reading your email, I know this is regarding PP-598-565-295. I'm sorry if the situation caused any inconvenience, I'll be glad to help you.
Denise PayPal reserves the right to make a final decision on Significantly Not as Described claims if the buyer and seller cannot agree. PayPal makes a decision based upon the information provided by both the buyer and the seller during the claim process and the dispute
process as well as what is listed in the auction by the seller. In some cases, we may request additional information or documentation from either party to assist with our investigation.
Based upon the information provided by both parties, PayPal determined that your claim did not fall under PayPal's definition of significantly not as described. This case is now considered closed. We encourage you
to work directly with the seller to find a resolution.
If you have any further questions, please feel free to contact us again.
Sincerely,
Nestor xxxxx
PayPal Resolution Services
PayPal, an eBay Company
Original Message Follows:
------------------------
Form Message
customer subject: How is this possible?
customer message: The email address of the seller (optional):
'#############@yahoo.com.cn'
Additional Information: 'I have bought $250 worth of products from this company in China and after investigating i realized all the items are
counterfeited and fake I have contacted GHD(the brand owner of these products http://www.ghdhair.com/)to check the authenticity of these products and they told me they are 100% knock offs. I opened a dispute
and a claim and you guys decided against me after conducting no investigation what so ever. After reading a couple articles online i come to realize that i'm not the only person this is happening to.Paypal states that they protect the buyer from fake or counterfeited items but i'm starting to conclude that Paypal has absolutely no intention in doing so and everything is just false advertisement. If i didn't care about my protection i would have not used paypal and paid 5% in fees every time i make a transaction.As long as you guys get your money everything is fine right?I am very upset with this situation right now.'
Denise
Sterling Heights, Michigan
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Dear Denise,
Thank you for contacting PayPal.
My name is Nestor xxxxx. From reading your email, I know this is regarding PP-598-565-295. I'm sorry if the situation caused any inconvenience, I'll be glad to help you.
Denise PayPal reserves the right to make a final decision on Significantly Not as Described claims if the buyer and seller cannot agree. PayPal makes a decision based upon the information provided by both the buyer and the seller during the claim process and the dispute
process as well as what is listed in the auction by the seller. In some cases, we may request additional information or documentation from either party to assist with our investigation.
Based upon the information provided by both parties, PayPal determined that your claim did not fall under PayPal's definition of significantly not as described. This case is now considered closed. We encourage you
to work directly with the seller to find a resolution.
If you have any further questions, please feel free to contact us again.
Sincerely,
Nestor xxxxx
PayPal Resolution Services
PayPal, an eBay Company
Original Message Follows:
------------------------
Form Message
customer subject: How is this possible?
customer message: The email address of the seller (optional):
'#############@yahoo.com.cn'
Additional Information: 'I have bought $250 worth of products from this company in China and after investigating i realized all the items are
counterfeited and fake I have contacted GHD(the brand owner of these products http://www.ghdhair.com/)to check the authenticity of these products and they told me they are 100% knock offs. I opened a dispute
and a claim and you guys decided against me after conducting no investigation what so ever. After reading a couple articles online i come to realize that i'm not the only person this is happening to.Paypal states that they protect the buyer from fake or counterfeited items but i'm starting to conclude that Paypal has absolutely no intention in doing so and everything is just false advertisement. If i didn't care about my protection i would have not used paypal and paid 5% in fees every time i make a transaction.As long as you guys get your money everything is fine right?I am very upset with this situation right now.'
Denise
Sterling Heights, Michigan
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
3 Updates & Rebuttals
Darkbalmunk
Lancaster,California,
U.S.A.
problem with details
#2Consumer Suggestion
Wed, January 07, 2009
this may be stupid but depending on how long the transactoin takes place ebay/paypal will do nothing, due to two facts. if your not verified you are not covered by buyer protections and the seller has an upper hand. also if the description was not OFF BY ALOT as your trying to display, so it comes down to the description as well. and obviously most of made in china are cheap knockoffs of the real thing
Edgeman
Chico,California,
U.S.A.
What was the item description?
#3Consumer Comment
Mon, December 15, 2008
Since this whole dispute resolves around an item description, it would be helpful to know how that description was worded and how the item fails to meet that description.
Denise
Sterling Heights,Michigan,
U.S.A.
Here's paypal's response to a COUNTERFEIT REPORT PART 2
#4Author of original report
Mon, December 15, 2008
My Message to paypal: Form Message customer subject: Counterfeited items? customer message: Additional Information: 'The items that i have received are fake, COUNTERFEITED,FAKE GHD straighteners and you tell me the PayPal Buyer policies don't apply to that?' Paypal's response: Dear Denise , Thank you for inquiring as to how to restore access to your account. PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account and need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. To return your account to regular standing, please complete the checklist items indicated when you login to your account and click on the link provided on the "Account Overview" page. The link will appear as: "Your account access is limited: Click here for Details." Once you complete all of the checklist items, our Account Review team will review your case and send you an email with the outcome of the review. Cases are reviewed in the order they are received. We regret any inconvenience, and we would like to restore your access as soon as possible. Please do not respond to this email, as responses to this message will not be answered. Sincerely, PayPal Account Review Team This email is sent to you by the contracting entity to your User Agreement, either PayPal Inc, PayPal Pte. Ltd or PayPal (Europe) S. r.l. & Cie, S.C.A. Socit en Commandite par Actions, Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349. ******************************************** Note: As always, make sure that you are logging into a secure PayPal page by looking for 'https://www.paypal.com/' at the beginning of the URL. ******************************************** -------- Form Message customer subject: Counterfeited items? customer message: Additional Information: 'The items that i have received are fake, COUNTERFEITED,FAKE GHD straighteners and you tell me the PayPal Buyer policies don't apply to that?'
