- Report: #71816
Complaint Review: Paypal - Nebraska
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Paypal
Paypal.com Nebraska, U.S.A.
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Paypal ripoff unfair trade practices. Internet
My daughter is a seller on Ebay. One of her customers, thought he paid to much for a vintage head. Don't forget, nobody was forcing the guy to bid. He redoes vintage heads & resells them at shows in Texas & Florida. He decided to be a smart-a*s & file a complaint with Ebay.
Without her knowledge Paypal refunded all of the money the guy paid for the item & you guessed it. The guy has the item & all his money back. I believe this is unfair trade practices. As far as I am concerned Ebay & Paypal should be shut down. And yes I use to sell on Ebay also, but my daughter didn't listen to me when I tried to tell her they are crooked.
Donna
Dallas City, Illinois
U.S.A.
Without her knowledge Paypal refunded all of the money the guy paid for the item & you guessed it. The guy has the item & all his money back. I believe this is unfair trade practices. As far as I am concerned Ebay & Paypal should be shut down. And yes I use to sell on Ebay also, but my daughter didn't listen to me when I tried to tell her they are crooked.
Donna
Dallas City, Illinois
U.S.A.
2 Updates & Rebuttals
Sherri
Richmond,California,
U.S.A.
Paypal is supposed to notify the seller of the dispute
#2Consumer Comment
Thu, November 27, 2003
And they are supposed to have 10 days to respond. A friend of mine, who sells a lot on Ebay, had $200 taken out of her account after a buyer claims she did not receive. Brenda called her and the buyer said she finally got the package (from Canada, which takes 5-19 days). Did buyer let Paypal know? Nope. So, she got the merchandise and the money. Paypal is not the sellers friend. Yet, on the other end of the spectrum, Ebay doesn't give a d**n if buyers get ripped off, as long as they get their listing fees.
Cybelle
Dover,New Hampshire,
U.S.A.
I don't understand how ebay or paypal refunded the buyers money without first contacting you
#3Consumer Comment
Mon, November 24, 2003
I have done business both with ebay and paypal,as both a seller and buyer. I have also used paypal to pay for things other then auctions on ebay. I don't understand how ebay or paypal refunded the buyers money without first contacting you for a resolution. The direct quote from paypal's website is : "Many disputes can be resolved by talking directly to the seller. However, in cases where communication does not resolve a problem, a claim can be filed through the Buyer Complaint Process. Once a claim is opened, PayPal will investigate your claim and attempt to recover any funds you are owed (from the seller). You will be entitled to the return of funds PayPal is able to collect on your behalf. However, a full refund is not guaranteed. We will make every effort to complete our investigation and any reimbursement within 30 days from the date the Buyer Complaint Form is filed." I have filed a complaint with ebay before due to seller and I know it was a long process. I had to call the seller first and prove that I had tried to resolve it. If the buyer called her credit card company for a refund then paypal or ebay cannot be held responsible since it was her bank. You can file a report with ebay and paypal and the buyer can be banned.
