- Report: #1241399
Complaint Review: PayPower - Nationwide
-
Author Not Confirmed
Why?
PayPower
Nationwide, USA
Phone:
888-633-9432
Web:
https://www.paypower.com
Categories:
Business Rating:
(0)
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PayPower PayPower.com Bought PayPwer Loadable Visa at Grocery store, cannot activate, customer service useless Reno NV
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Six days ago, I bought my son a prepaid visa card at my local grocery store. I had it loaded with 20.00, and brought it home, logged onto the website provided. Let the fun begin....
The problem I encountered was when I put in my e -mail address (the same one I've had for the past 8 years), the page reports an error, that I have entered an invalid e-mail address. I then try my work e-mail address, my wife's, etc., nothing works, and it is a required field. I then decided to call the 888 number.
I called the toll-free number on the activation sticker. After approx. 40 minutes on hold, a lady tells me that they are having problems with the website, and I need to try again in about 72 hours.
Fast-forward to today (Sunday, bought it on Wednesday), and I got all the way to the end of the web registration, and get "technical difficulties, please try again later." I called 888 number again, and I recieve response that my balance is zero dollars!! How? I haven't used it, and the customer service rep said I had 20.00 showing on the card, it just needed to be activated. Around and around we go...
I am going to return to my local grocer, and ask for my 20.00 back. Being a loyal, frequent customer, I am confident they will help me out. PayPower hasn't. I am going to also ask that the grocery manager talk to his card vendor, and cancel delivery of PayPower loadable cards. I smell a rat here. I'm lucky they just got me for twenty bucks; hopefully I can at least help someone locally from being ripped off. I think I will copy and paste this to my Facebook page also, to let my friends know my opinion of this organization. Good luck, consumers. Beware of this company!!
