- Report: #686435
Complaint Review: PayPower - Pleasanton California
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Author Not Confirmed
Why?
PayPower
5918 Stoneridge Mall Road Pleasanton, California, United States of America
Phone:
1 888 633 9432
Web:
www.paypower.com
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PayPower PayPower has shut down website and as well has shut down all three phone lines Pleasanton, California
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It seams we users of PayPower have been taken to the cleaners as of midnight 1/25/11 PayPower has shut down their website.And also shut down all three phone lines.I went on line to check my balance as my card would not work.No luck it just wont work any more.I called the phone # they have for 24 hr automated help all are non operational
Not only dose this create a loss in terms of lost funds of money that belongs to us, but what about the card holders that buy funds at retail stores in the form of Reloadit packs of $50.00 and the $100.00 that will never be recovered or the retailers that lose the commission on these cards
In closing I can see a website go down for problems,as well as phone lineshaving trouble.But the odds of a website and all of their phones going down are just to much to believe.If they were on the up and up they would have posted it on there site of a problem They have not done that.
1 Updates & Rebuttals
Blackhawk Network
Pleasanton,California,
USA
Our apologies
#2UPDATE Employee
Wed, January 26, 2011
Hello, Last night (Jan 24) maintenance was conducted on the technology supporting the PayPower and Reloadit products. This caused the PayPower website and customer service number to be non-operational, for a limited time during 10:00pm PT 4:00am PT.at no time was any consumer information affected. If you are still in need of assistance, please send the specifics of your full name and the numbers on the card to[email protected].
PayPower Representative
