- Report: #853039
Complaint Review: PC Cleaners Inc. - Internet
Reported By:
md -
Georgetown, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PC Cleaners Inc.
220 Newport Center Dr. Suite #197, Newport Beach, Internet, United States of America
Phone:
1-855-265-6961
Web:
www.pc-cleaners.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PC Cleaners Inc. Buy one thing, they try to sell you something else Internet
My web browsers were taken over by what I suspected as malware, so I looked for online software to get rid of it. I chose PC Cleaner. First you download the "free scan," then you pay $29.95 and they say they will send you an access code to run the program. I waited several hours to receive the code I was told would be sent via e-mail. Never came, so I called 800 number. Guy who answered insisted on logging into my computer. He said I had thousands of problems and needed a Microsoft Certified Tech to fix it. He compared the prices vendors like Geek Squad would charge, and said PC Cleaner would do it for $175. I said no thanks, send me my code. He persisted and I eventually cut off the call. I never received the code, never used the software, and requested a refund of my $29.95 the same day. PC Cleaner uses an online service, Avangate, for billing. Avangate has e-mailed PC Cleaner three times for permission to process my refund. Still nothing. I have filed a complaint with the BBB - PC Cleaner has a BBB badge on its site - and I am awaiting response. I am sure they hope people like me will give up; I read on the BBB site they talk alot of people into getting the more expensive service that screws up their computer. One more thing - the initial download screwed up my wireless connection. Stay away from these bait-and-switch crooks!
2 Updates & Rebuttals
CustomerSupport
British Columbia,Canada
SafeCart Charge
#2UPDATE Employee
Mon, July 30, 2012
Hello,
As one of the Internet's leading payment processing services, SafeCart processes payments for PC Cleaner and PC Cleaner Pro. If you have any questions or concerns relating to the purchase of this software, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at [email protected].
Warm regards,
Kristy
SafeCart Customer Service
www.SafeCart.com
CustomerSupport
British Columbia,Canada
SafeCart Charge
#3UPDATE Employee
Mon, July 30, 2012
Hello,
As one of the Internet's leading payment processing services, SafeCart processes payments for PC Cleaner and PC Cleaner Pro. If you have any questions or concerns relating to the purchase of this software, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at [email protected].
Warm regards,
Kristy
SafeCart Customer Service
www.SafeCart.com
